mlgw.com through My Account.
Memphis Light, Gas and Water (MLGW) is the nation’s largest three-service municipal utility, delivering electricity, natural gas, and artesian drinking water to more than 440,000 customer accounts across Memphis and Shelby County, Tennessee.
Because MLGW delivers all three utility services on a single monthly consolidated statement, customers can manage electric, gas, and water accounts together. Whether you need to log in to MLGW My Account, make an immediate guest payment via KUBRA EZ-Pay, enroll in AutoPay or Budget Billing, monitor hourly smart meter data, report an outage, or request a payment extension, this comprehensive guide covers every billing method and contact channel.
MLGW Payment Options & Fee Breakdown
Compare available payment options, fees, and posting speeds:
| Payment Channel | Convenience Fee | Posting Speed |
|---|---|---|
| MLGW My Account (Bank Checking ACH) | $0.00 (Free) | Same-Day Posting |
| AutoPay (Automatic Bank Draft) | $0.00 (Free) | On Due Date |
| KUBRA EZ-Pay (Card / Digital Wallet) | $2.25 residential fee | Immediate Credit |
| Automated Phone System (KUBRA) | $2.25 fee / Free ACH | Instant Confirmation |
| MLGW Community Offices | $0.00 (Free) | Immediate Posting |
How to Pay Your MLGW Bill Online (Step-by-Step)
Method 1: Pay via MLGW My Account (Free Bank Draft)
- Navigate to: mlgw.com/myaccount.
- Enter your User ID and Password and click “Log In”.
- Navigate to “Pay My Bill” on your dashboard.
- Enter your checking account routing number and bank account number.
- Select your payment date and click “Authorize Payment”.
Method 2: One-Time Guest Payment (KUBRA EZ-Pay)
- Visit mlgw.com/payonline.
- Click “Pay with Credit / Debit Card (EZ-Pay)”.
- Enter your 16-digit MLGW Account Number and ZIP Code.
- Enter your Debit/Credit card (Visa, MasterCard, Discover, Amex) details.
- Confirm the $2.25 transaction fee and submit your payment.
Alternative Payment Channels
- AutoPay Setup: Automatically deduct your combined utility bill from your bank account on your statement due date with zero transaction fees.
- Budget Billing: Avoid seasonal heating and cooling spikes with a predictable 12-month rolling average payment plan.
- Pay by Phone: Call MLGW automated phone billing 24/7 at 1-866-315-0277 or call customer care at 1-901-544-6549.
- Pay by Mail: Send payment check with bill coupon to:
MLGW Accounts Payable
P.O. Box 388
Memphis, TN 38145-0388 - MLGW Community Walk-In Centers:
• Main Office: 245 S. Main Street
• North Office: 2424 Summer Avenue
• South Office: 2935 Lamar Avenue
• Whitehaven: 4240 Elvis Presley Blvd
Power Outage & Gas Leak Emergency Response
MLGW Customer Service Directory
- Customer Support & Billing: 1-901-544-6549 (1-901-544-MLGW) (Mon–Fri 8:00 AM – 5:00 PM CST)
- 24/7 Outage Reporting: 1-901-544-6500
- 24/7 Gas Emergency: 1-901-528-4465
- Official Website: mlgw.com
Frequently Asked Questions (FAQ)
What is my MLGW Account Number?
Your MLGW account number is a 16-digit number printed on the upper left portion of your combined utility bill statement.
How do I apply for utility bill assistance in Memphis?
Memphis residents can apply for the Low-Income Home Energy Assistance Program (LIHEAP) administered by the Shelby County Community Services Agency (CSA) by calling 901-222-4200 or apply for the Plus-1 utility emergency fund.
Related Municipal Utility Guides:
Disclaimer: BillPayment.guide is an independent municipal utility guide and is not affiliated with, endorsed by, or operated by Memphis Light, Gas and Water Division (MLGW). All trademarks belong to MLGW.
Anisur Rahman brings over 17 years of experience at the intersection of complex technology and digital strategy to BillPayment.guide. Active in the digital space since 2009, Anisur uses his deep industry insights to break down financial technologies, secure online payment methods, and digital platforms. His actionable guides help readers navigate the fast-paced digital economy and manage their online transactions with confidence.
