louisvillewater.com through Pure Connect.
Louisville Water Company (LWC) delivers award-winning Louisville pure tap® drinking water to more than 1 million people throughout the Louisville metropolitan area, Bullitt County, and Oldham County, Kentucky, alongside consolidated billing for Louisville and Jefferson County Metropolitan Sewer District (MSD).
Whether you need to log in to your Pure Connect portal, submit an immediate one-time guest payment via Paymentus, enroll in AutoPay recurring bank drafts or credit card billing, track daily water consumption, report a water main break, or apply for Drops of Kindness payment assistance, this comprehensive guide covers every billing method and municipal contact.
Louisville Water Payment Options & Fee Breakdown
Compare available payment options, fees, and posting speeds:
| Payment Channel | Convenience Fee | Posting Speed |
|---|---|---|
| Pure Connect Portal & App (Bank ACH) | $0.00 (Free) | Same-Day Posting |
| AutoPay (Automatic Bank Draft / Card) | $0.00 (Free) | On Due Date |
| Paymentus Guest Pay (Debit / Credit Card) | $1.50 residential fee | Immediate Credit |
| Automated Phone System (Paymentus) | $1.50 fee / Free ACH | Instant Confirmation |
| Louisville Water Customer Center | $0.00 (Free) | Immediate Posting |
How to Pay Your Louisville Water Bill Online (Step-by-Step)
Method 1: Pay via Pure Connect Account
- Navigate to: pureconnect.louisvillewater.com.
- Enter your Email Address and Password and click “Log In”.
- From your dashboard, click “Make a Payment”.
- Enter checking account routing number and bank account number.
- Submit payment for zero-fee same-day processing.
Method 2: One-Time Guest Payment (Paymentus)
- Visit Louisville Water Pay Bill.
- Click “Pay as Guest”.
- Enter your 10-digit Louisville Water Account Number and Service ZIP Code.
- Enter Debit/Credit card (Visa, MasterCard, Discover) details.
- Confirm the $1.50 fee and submit your payment.
Alternative Payment Channels
- AutoPay Setup: Automatically pay your monthly consolidated water and MSD sewer statement directly from your bank account on your due date with zero transaction fees.
- Pay by Phone: Call Louisville Water automated telephone banking 24/7 at 502-583-6610 (or toll-free 1-888-535-6248).
- Pay by Mail: Send payment check with bill coupon to:
Louisville Water Company
P.O. Box 79247
City of Industry, CA 91716-9247 - In-Person Walk-In Center:
John L. Huber Building
550 S. Third Street
Louisville, KY 40202
(Open Mon–Fri 8:00 AM – 5:00 PM).
Water Emergency & Main Break Reporting
Louisville Water Customer Service Directory
- Customer Support Hotline: 502-583-6610 (Mon–Fri 8:00 AM – 5:00 PM EST)
- Toll-Free Customer Care: 1-888-535-6248
- 24/7 Water Emergency Dispatch: 502-583-6610
- Hearing Impaired (TTY): 711
- Official Utility Portal: louisvillewater.com
- Headquarters: 550 S. Third Street, Louisville, KY 40202
Frequently Asked Questions (FAQ)
What is my Louisville Water Account Number?
Your Louisville Water account number is a 10-digit number located at the upper-right corner of your monthly billing statement.
How do I apply for utility payment assistance in Louisville?
Eligible households can apply for the Drops of Kindness assistance program administered in partnership with Louisville MSD and the Association of Community Ministries (ACM) by calling 502-583-6610.
Related Regional Utility Guides:
Disclaimer: BillPayment.guide is an independent municipal utility guide and is not affiliated with, endorsed by, or operated by Louisville Water Company or Louisville MSD. All trademarks belong to LWC.
Anisur Rahman brings over 17 years of experience at the intersection of complex technology and digital strategy to BillPayment.guide. Active in the digital space since 2009, Anisur uses his deep industry insights to break down financial technologies, secure online payment methods, and digital platforms. His actionable guides help readers navigate the fast-paced digital economy and manage their online transactions with confidence.
