cityutilities.net through My Account.
City Utilities of Springfield (CU) is a community-owned municipal utility providing electricity, natural gas, pure drinking water, broadband telecommunications, and public transit bus service to more than 115,000 customer accounts across the Springfield, Missouri metropolitan area.
Whether you need to log in to your CU My Account portal, submit an immediate one-time guest payment via Paymentus, enroll in AutoPay or Level Payment Plan to equalize seasonal winter gas and summer electric spikes, track utility usage, report a power outage or gas leak, or arrange payment assistance, this comprehensive guide covers every billing method and municipal contact.
City Utilities Springfield Payment Options & Fees
Compare available payment options, fees, and posting speeds:
| Payment Channel | Convenience Fee | Posting Speed |
|---|---|---|
| CU My Account Portal (Bank ACH) | $0.00 (Free) | Same-Day Posting |
| AutoPay (Automatic Bank Draft) | $0.00 (Free) | On Due Date |
| Paymentus Guest Pay (Card / Wallet) | $2.25 processing fee | Immediate Credit |
| Automated Phone System (Paymentus) | $2.25 fee / Free ACH | Instant Confirmation |
| CU Customer Service Center & Kiosks | $0.00 (Free) | Immediate Posting |
How to Pay Your City Utilities Bill Online (Step-by-Step)
Method 1: Pay via CU My Account
- Navigate to: cityutilities.net/myaccount.
- Enter your User ID / Email and Password and click “Log In”.
- From your account summary dashboard, click “Pay Bill”.
- Enter checking account routing number and bank account number.
- Submit payment for zero-fee same-day processing.
Method 2: One-Time Guest Payment (Paymentus)
- Visit City Utilities Quick Pay.
- Enter your 10-digit City Utilities Account Number and Billing Street Address ZIP Code.
- Enter Debit/Credit card (Visa, MasterCard, Discover) details.
- Confirm the $2.25 fee and submit your payment.
Alternative Payment Channels
- AutoPay Setup: Automatically pay your combined electric, gas, and water bill directly from your checking account on your due date with zero transaction fees.
- Level Payment Plan: Eliminate seasonal heating and cooling spikes with equalized 12-month installments.
- Pay by Phone: Call City Utilities automated phone banking 24/7 at 417-863-9000.
- Pay by Mail: Send payment check with statement coupon to:
City Utilities of Springfield
P.O. Box 5500
Springfield, MO 65801-5500 - Walk-In Center & Kiosks:
CU Main Customer Service Office
301 E. Central Street
Springfield, MO 65802
(Open Mon–Fri 8:00 AM – 5:00 PM).
Emergency Outage & Gas Odor Reporting
City Utilities Springfield Customer Service Directory
- Customer Support Hotline: 417-863-9000 (Mon–Fri 8:00 AM – 5:00 PM CST)
- 24/7 Emergency & Outage Dispatch: 417-863-9000
- Hearing Impaired (TTY): 711
- Official Municipal Portal: cityutilities.net
- Administration Building: 301 E. Central Street, Springfield, MO 65802
Frequently Asked Questions (FAQ)
What is my City Utilities Account Number?
Your City Utilities account number is a 10-digit number located at the top-right corner of your monthly consolidated billing statement.
How do I apply for utility assistance in Springfield, MO?
Eligible low-income households can apply for the Low-Income Home Energy Assistance Program (LIHEAP) through the Ozarks Area Community Action Corporation (OACAC) or apply for Project SHARE utility grants by calling 417-863-9000.
Related Midwest Utility Guides:
Disclaimer: BillPayment.guide is an independent municipal utility guide and is not affiliated with, endorsed by, or operated by City Utilities of Springfield, Missouri. All trademarks belong to City Utilities.
Anisur Rahman brings over 17 years of experience at the intersection of complex technology and digital strategy to BillPayment.guide. Active in the digital space since 2009, Anisur uses his deep industry insights to break down financial technologies, secure online payment methods, and digital platforms. His actionable guides help readers navigate the fast-paced digital economy and manage their online transactions with confidence.
