aesindiana.com.
AES Indiana (formerly Indianapolis Power & Light Company / IPL) provides retail electric service to more than 500,000 residential, commercial, and industrial customer accounts across a 528-square-mile territory in Indianapolis and Marion County, Indiana.
Whether you need to log in to AES Indiana online banking, make an immediate one-time guest payment via KUBRA EZ-Pay, enroll in AutoPay or Budget Billing to equalize seasonal electric bills, monitor smart meter energy consumption, report a power outage, or arrange a payment agreement, this comprehensive guide covers every billing method and 24/7 utility contact.
AES Indiana Payment Options & Fee Breakdown
Compare available payment options, fees, and posting speeds:
| Payment Channel | Convenience Fee | Posting Speed |
|---|---|---|
| AES Indiana Online Portal (Bank ACH) | $0.00 (Free) | Same-Day Posting |
| AutoPay (Automatic Bank Draft) | $0.00 (Free) | On Due Date |
| KUBRA EZ-Pay (Debit / Credit Card) | $1.95 residential fee | Immediate Credit |
| Automated Phone Banking (KUBRA) | $1.95 fee / Free ACH | Instant Confirmation |
| Authorized In-Person Pay Stations | $1.50 retailer fee | Within 24 Hours |
How to Pay Your AES Indiana Bill Online (Step-by-Step)
Method 1: Pay via AES Indiana Portal (Free Bank Draft)
- Navigate to: aesindiana.com/my-account.
- Enter your Email / Username and Password and click “Log In”.
- From your account summary, click “Pay Bill”.
- Enter your checking account routing number and bank account number.
- Submit payment for zero-fee same-day processing.
Method 2: One-Time Guest Payment (KUBRA EZ-Pay)
- Visit AES Indiana Payment Options.
- Click “Pay as Guest (EZ-Pay)”.
- Enter your 10-digit AES Indiana Account Number and Service Address ZIP Code.
- Enter Debit/Credit card (Visa, MasterCard, Discover, Amex) details.
- Confirm the $1.95 fee and submit your payment.
Alternative Payment Channels
- AutoPay Setup: Automatically pay your monthly electric bill directly from your checking account on your due date with zero transaction fees.
- Budget Billing: Eliminate seasonal summer air conditioning spikes with equalized 12-month average installments.
- Pay by Phone: Call AES Indiana automated phone banking 24/7 at 1-888-261-8667 (or local 317-261-8222).
- Pay by Mail: Send payment check with bill coupon to:
AES Indiana
P.O. Box 110
Indianapolis, IN 46206-0110 - Authorized Pay Stations: Pay cash at Kroger, Meijer, Walmart, and Western Union agents across Indianapolis.
Power Outage Reporting & Safety
aesindiana.com/outages.
AES Indiana Customer Service Directory
- Customer Support Hotline: 317-261-8222 / 1-888-261-8667 (Mon–Fri 8:00 AM – 5:00 PM EST)
- 24/7 Outage Line: 317-261-8111
- Hearing Impaired (TDD): 317-261-8999
- Official Utility Portal: aesindiana.com
- Parent Company: The AES Corporation, Indianapolis, IN
Frequently Asked Questions (FAQ)
What is my AES Indiana (IPL) Account Number?
Your AES Indiana account number is a 10-digit number located at the top-right corner of your monthly electric statement.
How do I apply for energy assistance in Indianapolis?
Low-income households in Marion County can apply for the Low-Income Home Energy Assistance Program (LIHEAP) and the AES Indiana Power of Care emergency hardship program through Community Action of Greater Indianapolis (CAGI) by calling 317-396-1800.
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Disclaimer: BillPayment.guide is an independent electric utility guide and is not affiliated with, endorsed by, or operated by AES Indiana or The AES Corporation. All trademarks belong to AES Indiana.
Anisur Rahman brings over 17 years of experience at the intersection of complex technology and digital strategy to BillPayment.guide. Active in the digital space since 2009, Anisur uses his deep industry insights to break down financial technologies, secure online payment methods, and digital platforms. His actionable guides help readers navigate the fast-paced digital economy and manage their online transactions with confidence.
