cwlp.com through MyCWLP.
City Water, Light & Power (CWLP) is the largest municipally owned electric and water utility in Illinois, owned and operated by the City of Springfield. CWLP delivers drinking water and electricity to over 70,000 homes and businesses across Springfield and surrounding communities.
Whether you need to log in to MyCWLP, make an immediate one-time guest payment via Paymentus, enroll in automatic monthly AutoPay or Levelized Budget Billing, report a power outage or water main emergency, or request payment extensions, this comprehensive guide covers every billing method and municipal customer care contact.
CWLP Payment Options & Fee Breakdown
Compare available payment options, fees, and posting speeds:
| Payment Channel | Convenience Fee | Posting Speed |
|---|---|---|
| MyCWLP Online Portal (Bank ACH) | $0.00 (Free) | Same-Day Posting |
| AutoPay (Automatic Bank Draft) | $0.00 (Free) | On Due Date |
| Paymentus Guest Pay (Card / Wallet) | $2.45 residential fee | Immediate Credit |
| Automated Phone Banking (Paymentus) | $2.45 residential fee | Instant Confirmation |
| Springfield Municipal Center | $0.00 (Free) | Immediate Posting |
How to Pay Your CWLP Bill Online (Step-by-Step)
Method 1: Pay via MyCWLP Portal (Free Bank Draft)
- Navigate to: cwlp.com/MyCWLP.
- Enter your Username and Password and click “Sign In”.
- From your account summary, click “Pay Bill”.
- Enter your checking account routing number and bank account number.
- Submit payment to receive an instant confirmation receipt.
Method 2: One-Time Guest Payment (Paymentus)
- Visit the CWLP payment options page at
cwlp.com. - Click “Pay as Guest (Paymentus)”.
- Enter your 10-digit CWLP Account Number and Billing ZIP Code.
- Enter your Debit/Credit card (Visa, MasterCard, Discover, Amex) details.
- Confirm the $2.45 fee and submit your payment.
Alternative Payment Channels
- AutoPay Setup: Automatically pay your monthly combined water and power bill directly from your checking account on your due date with zero transaction fees.
- Budget Billing: Eliminate seasonal summer and winter bill spikes with equalized monthly installments.
- Pay by Phone: Call CWLP automated phone banking 24/7 at 1-217-789-2000.
- Pay by Mail: Send payment check with bill coupon to:
City Water, Light & Power
P.O. Box 4080
Springfield, IL 62708-4080 - In-Person Walk-In Center:
Municipal Center West
300 S. 7th Street, Room 101
Springfield, IL 62701
(Open Mon–Fri 8:00 AM – 5:00 PM).
Power Outage & Water Emergency Reporting
CWLP Customer Service Directory
- Customer Support & Billing: 1-217-789-2000 (Mon–Fri 8:00 AM – 5:00 PM CST)
- 24/7 Electric Outage Dispatch: 1-217-789-2121
- 24/7 Water Dispatch: 1-217-789-2323
- Hearing Impaired (TDD): 1-217-789-2434
- Official Municipal Portal: cwlp.com
Frequently Asked Questions (FAQ)
What is my CWLP Account Number?
Your CWLP account number is a 10-digit number located at the top of your monthly utility billing statement.
How do I apply for utility assistance in Springfield, IL?
Eligible low-income households in Sangamon County can apply for the Low-Income Home Energy Assistance Program (LIHEAP) administered by the Sangamon County Department of Community Resources or apply for CWLP’s Senior Citizen discount and Project RELIEF emergency fund by calling 217-535-3120.
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Disclaimer: BillPayment.guide is an independent municipal utility guide and is not affiliated with, endorsed by, or operated by City Water, Light & Power or the City of Springfield. All trademarks belong to CWLP.
Anisur Rahman brings over 17 years of experience at the intersection of complex technology and digital strategy to BillPayment.guide. Active in the digital space since 2009, Anisur uses his deep industry insights to break down financial technologies, secure online payment methods, and digital platforms. His actionable guides help readers navigate the fast-paced digital economy and manage their online transactions with confidence.
