⚡ Official Island Utility Notice: Hawaiian Electric Company (HECO, MECO, HELCO) electric accounts across Oahu, Maui County, and Hawaii Island are managed at
hawaiianelectric.com or via the Hawaiian Electric Mobile App.\
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Hawaiian Electric Company (HECO) (and subsidiaries Maui Electric and Hawaii Electric Light) serves 95% of Hawaii’s 1.4 million residents across the islands of Oahu, Maui, Hawaii Island, Lanai, and Molokai, leading the transition toward 100% renewable energy.
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Whether you need to log in to your Hawaiian Electric online account, submit an immediate one-time guest payment via Western Union Speedpay, enroll in Automatic Bill Payment (ABP) or Budget Billing, monitor rooftop solar and smart meter production, report a power outage, or arrange payment agreements, this comprehensive guide covers every billing method and island customer support contact.
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Hawaiian Electric Payment Options & Fee Breakdown
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Compare available payment options, fees, and posting speeds:
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| Payment Channel | Convenience Fee | Posting Speed |
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| Hawaiian Electric Portal (Bank ACH) | $0.00 (Free) | Same-Day Posting |
| Automatic Bill Payment (ABP) | $0.00 (Free) | On Due Date |
| Speedpay Guest Pay (Card / Wallet) | $1.99 residential fee | Immediate Credit |
| Automated Phone System (Speedpay) | $1.99 residential fee | Instant Confirmation |
| Authorized In-Person Pay Stations | $1.50 retailer fee | Within 24 Hours |
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How to Pay Your Hawaiian Electric Bill Online (Step-by-Step)
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Method 1: Pay via Customer Portal (Free Bank Draft)
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- Navigate to: hawaiianelectric.com/my-account.
- Enter your Username / Email and Password and click “Log In”.
- From your account dashboard, click “Pay Bill”.
- Enter checking account routing number and bank account number.
- Submit payment for zero-fee same-day processing.
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Method 2: One-Time Guest Payment (Speedpay)
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- Visit Hawaiian Electric Payment Options.
- Click “Pay as Guest (Speedpay)”.
- Enter your 12-digit Hawaiian Electric Account Number and ZIP Code.
- Enter Debit/Credit card (Visa, MasterCard, Discover) details.
- Confirm the $1.99 fee and submit your payment.
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Alternative Payment Channels
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- Automatic Bill Payment (ABP): Automatically pay your monthly statement from your checking account on your due date with zero transaction fees.
- Budget Billing: Eliminate seasonal utility bill spikes with equalized 12-month average installments.
- Pay by Phone: Call Hawaiian Electric automated phone banking 24/7 at 1-808-548-7311 (Oahu), 1-808-871-8461 (Maui), or 1-808-969-0365 (Hilo).
- Pay by Mail: Send payment check with bill coupon to:
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Hawaiian Electric
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P.O. Box 3978
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Honolulu, HI 96812-3978 - Authorized Pay Stations: Pay cash at Western Union agents, Foodland, Sack N Save, and 7-Eleven stores across the islands.
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Power Outage Reporting & Safety
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🚨 Power Outage & Downed Wire Notice: Never touch downed electrical wires. To report a power outage across the islands:\
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- Oahu Outage Line: 1-855-301-4326 (1-855-301-HECO)
- Maui Outage Line: 1-808-871-7777
- Hawaii Island Outage Line: 1-808-969-6666
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Hawaiian Electric Support Directory
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- Oahu Customer Service: 1-808-548-7311 (Mon–Fri 7:30 AM – 5:00 PM HST)
- Maui Customer Service: 1-808-871-8461
- Hawaii Island Customer Service: 1-808-969-0365
- Hearing Impaired (TTY): 711
- Official Island Portal: hawaiianelectric.com
- Corporate Headquarters: Hawaiian Electric Industries, Honolulu, HI
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Frequently Asked Questions (FAQ)
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What is my Hawaiian Electric Account Number?
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Your Hawaiian Electric account number is a 12-digit number located at the top-right corner of your monthly island billing statement.
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How do I apply for utility assistance in Hawaii?
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Eligible households can apply for the Low-Income Home Energy Assistance Program (LIHEAP) through local Community Action Agencies (Honolulu Community Action Program / HCAP, MEO, HCEI) or apply for Hawaiian Electric’s Kokua Energy Charge assistance fund.
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Related Energy Utility Guides:\
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Disclaimer: BillPayment.guide is an independent electric utility guide and is not affiliated with, endorsed by, or operated by Hawaiian Electric Company, Inc. All trademarks belong to Hawaiian Electric.
Anisur Rahman brings over 17 years of experience at the intersection of complex technology and digital strategy to BillPayment.guide. Active in the digital space since 2009, Anisur uses his deep industry insights to break down financial technologies, secure online payment methods, and digital platforms. His actionable guides help readers navigate the fast-paced digital economy and manage their online transactions with confidence.
