firstenergycorp.com.
FirstEnergy Corp. is one of the largest investor-owned electric systems in the United States, operating 10 electric distribution companies serving over 6 million customer accounts across a 65,000-square-mile service territory spanning Ohio, Pennsylvania, New Jersey, West Virginia, Maryland, and New York.
Whether you need to log in to your FirstEnergy customer portal, submit an immediate one-time guest payment via Paymentus, enroll in AutoPay or Equal Payment Plans to stabilize seasonal electric bills, report a power outage, or arrange a payment extension, this comprehensive guide covers every billing option and 24/7 emergency contact.
FirstEnergy Payment Options & Fee Breakdown
Compare available payment options, fees, and posting speeds:
| Payment Channel | Convenience Fee | Posting Speed |
|---|---|---|
| FirstEnergy Online Portal (Bank ACH) | $0.00 (Free) | Same-Day Posting |
| AutoPay (Automatic Bank Draft) | $0.00 (Free) | On Due Date |
| Paymentus Guest Pay (Card / Wallet) | $1.95 residential fee | Immediate Credit |
| Automated Phone Banking (Paymentus) | $1.95 fee / Free ACH | Instant Confirmation |
| Authorized In-Person Pay Stations | $1.50–$2.00 retailer fee | Within 24 Hours |
How to Pay Your FirstEnergy Bill Online (Step-by-Step)
Method 1: Pay via FirstEnergy Customer Portal (Free Bank Draft)
- Navigate to: firstenergycorp.com/log_in.
- Enter your Username and Password and click “Log In”.
- From your account summary, click “Pay Bill”.
- Enter checking account routing number and bank account number.
- Submit payment to receive an instant confirmation receipt.
Method 2: One-Time Guest Payment (Paymentus)
- Visit FirstEnergy Payment Options.
- Click “Pay as Guest (Paymentus)”.
- Enter your 12-digit FirstEnergy Account Number and Billing ZIP Code.
- Enter Debit/Credit card (Visa, MasterCard, Discover, Amex) details.
- Confirm the $1.95 fee and submit your payment.
Alternative Payment Channels
- AutoPay Setup: Automatically pay your monthly electric bill directly from your checking account on your due date with zero fees.
- Equal Payment Plan (EPP): Eliminate seasonal high winter and summer electric bills by spreading estimated costs into equal monthly installments.
- Pay by Phone: Call FirstEnergy automated phone banking toll-free at 1-800-662-3115 (Ohio) or 1-800-545-7741 (PA).
- Pay by Mail: Send payment check with bill voucher to:
FirstEnergy Corp.
P.O. Box 3687
Akron, OH 44309-3687 - Authorized Pay Stations: Pay cash at Giant Eagle, Walmart, CVS, and Western Union agents across the region.
Power Outage Reporting & Safety
OUT to 544487 (LIGHTS).
FirstEnergy Customer Service Directory
- Customer Support Hotline: 1-800-545-7741 (PA) / 1-800-662-3115 (OH) (Mon–Fri 8:00 AM – 6:00 PM EST)
- 24/7 Outage Reporting: 1-888-544-4877 (1-888-LIGHTSS)
- Hearing Impaired (TTY): 711
- Official Customer Portal: firstenergycorp.com
- Headquarters: 76 South Main Street, Akron, OH 44308
Frequently Asked Questions (FAQ)
What is my FirstEnergy Account Number?
Your account number is a 12-digit number located at the top-right corner of your monthly billing statement.
How do I apply for utility assistance in Ohio, PA, and NJ?
Low-income households can apply for the Low-Income Home Energy Assistance Program (LIHEAP), Ohio PIPP Plus, Pennsylvania CAP, or New Jersey Universal Service Fund (USF) by calling 1-800-545-7741.
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Disclaimer: BillPayment.guide is an independent electric utility guide and is not affiliated with, endorsed by, or operated by FirstEnergy Corp. or its operating companies. All trademarks belong to FirstEnergy.
Anisur Rahman brings over 17 years of experience at the intersection of complex technology and digital strategy to BillPayment.guide. Active in the digital space since 2009, Anisur uses his deep industry insights to break down financial technologies, secure online payment methods, and digital platforms. His actionable guides help readers navigate the fast-paced digital economy and manage their online transactions with confidence.
