coned.com or via the Con Edison App.
Consolidated Edison (Con Edison) is one of the nation’s largest investor-owned energy companies, delivering electricity to 3.5 million customers and natural gas to 1.1 million customers across New York City (Manhattan, Brooklyn, Queens, the Bronx, Staten Island) and Westchester County.
Whether you need to log in to your Con Edison customer account, submit an immediate one-time guest payment via Paymentus, enroll in AutoPay or Level Payment Plans to equalize seasonal heating and cooling spikes, track hourly smart meter kilowatt usage, report an electric power outage or gas leak, or arrange a payment extension, this comprehensive guide covers every billing option and 24/7 emergency contact.
Con Edison Payment Options & Fee Breakdown
Compare available payment options, fees, and posting speeds:
| Payment Channel | Convenience Fee | Posting Speed |
|---|---|---|
| Con Edison App & Web Portal (Bank ACH) | $0.00 (Free) | Same-Day Posting |
| AutoPay (Automatic Bank Draft) | $0.00 (Free) | On Due Date |
| Paymentus Guest Pay (Card / Wallet) | $1.50 residential fee | Immediate Credit |
| Automated Phone System (Paymentus) | $1.50 residential fee | Instant Confirmation |
| Authorized In-Person Pay Stations | $1.50 retailer fee | Within 24 Hours |
How to Pay Your Con Edison Bill Online (Step-by-Step)
Method 1: Pay via Con Edison Customer Account
- Navigate to: coned.com/login (or open Con Edison App).
- Enter your Email Address and Password and click “Log In”.
- From your account summary dashboard, click “Pay Bill”.
- Enter checking account routing number and bank account number.
- Submit payment for zero-fee same-day processing.
Method 2: One-Time Guest Payment (Paymentus)
- Visit Con Edison Guest Pay.
- Enter your 15-digit Con Edison Account Number and Service ZIP Code.
- Enter Debit/Credit card (Visa, MasterCard, Discover, Amex) details.
- Confirm the $1.50 fee and submit your payment.
Alternative Payment Channels
- AutoPay Setup: Automatically pay your monthly statement from your checking account on your due date with zero transaction fees.
- Level Payment Plan: Average seasonal heating and cooling spikes into equal monthly installments.
- Pay by Phone: Call Con Edison automated phone banking 24/7 at 1-800-752-6633 (1-800-75-CONED).
- Pay by Mail: Send payment check with bill coupon to:
Con Edison
JAF Station, P.O. Box 138
New York, NY 10116-0138 - Authorized Pay Stations: Pay cash at Western Union agents, Duane Reade, and local retail pay stations across NYC.
Power Outage & Gas Emergency Reporting
- Electric Outages & Gas Leaks (24/7): 1-800-752-6633 (1-800-75-CONED) or dial 911
- Online Outage Map:
coned.com/outages
Con Edison Customer Service Directory
- Customer Support & Emergency (24/7): 1-800-752-6633
- Hearing Impaired (TTY): 1-800-642-2308
- Official Utility Portal: coned.com
- Headquarters: 4 Irving Place, New York, NY 10003
Frequently Asked Questions (FAQ)
What is my Con Edison Account Number?
Your Con Edison account number is a 15-digit number printed on the upper right corner of your monthly utility billing statement.
How do I apply for energy assistance in New York City?
Eligible households in New York can apply for the Home Energy Assistance Program (HEAP) through the NYC Human Resources Administration (HRA) or apply for Con Edison’s Energy Affordability Program (EAP) to receive monthly bill discounts by calling 1-800-752-6633.
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Disclaimer: BillPayment.guide is an independent electric and gas utility guide and is not affiliated with, endorsed by, or operated by Consolidated Edison Company of New York, Inc. All trademarks belong to Con Edison.
Anisur Rahman brings over 17 years of experience at the intersection of complex technology and digital strategy to BillPayment.guide. Active in the digital space since 2009, Anisur uses his deep industry insights to break down financial technologies, secure online payment methods, and digital platforms. His actionable guides help readers navigate the fast-paced digital economy and manage their online transactions with confidence.
