entergy-neworleans.com or via myEntergy.
Entergy New Orleans, LLC generates, transmits, and delivers safe electric power to approximately 211,000 customers and natural gas to roughly 109,000 customers across Orleans Parish, Louisiana.
Whether you need to log in to your myEntergy online customer portal, submit an immediate one-time guest payment via BillMatrix, enroll in AutoPay or Level Billing to equalize high summer cooling and winter heating spikes, track hourly smart meter kilowatt usage, report a power outage or gas emergency, or arrange payment assistance, this comprehensive guide covers every billing method and 24/7 utility contact.
Entergy New Orleans Payment Options & Fee Breakdown
Compare available payment options, fees, and posting speeds:
| Payment Channel | Convenience Fee | Posting Speed |
|---|---|---|
| myEntergy Portal & App (Bank ACH) | $0.00 (Free) | Same-Day Posting |
| AutoPay (Automatic Bank Draft) | $0.00 (Free) | On Due Date |
| BillMatrix Guest Pay (Card / Wallet) | $1.60 residential fee | Immediate Credit |
| Automated Phone System (BillMatrix) | $1.60 fee / Free ACH | Instant Confirmation |
| Authorized In-Person Pay Stations | $1.50 retailer fee | Within 24 Hours |
How to Pay Your Entergy New Orleans Bill Online (Step-by-Step)
Method 1: Pay via myEntergy Portal
- Navigate to: myentergy.com.
- Enter your Username and Password and click “Log In”.
- From your account dashboard, click “Make a Payment”.
- Enter checking account routing number and bank account number.
- Submit payment for zero-fee same-day processing.
Method 2: One-Time Guest Payment (BillMatrix)
- Visit Entergy Pay Online.
- Click “Pay as Guest”.
- Enter your 10-digit Entergy Account Number and Billing Street Address ZIP Code.
- Enter Debit/Credit card (Visa, MasterCard, Discover, Amex) details.
- Confirm the $1.60 fee and submit your payment.
Alternative Payment Channels
- AutoPay Setup: Automatically pay your monthly utility bill directly from your checking account on your due date with zero transaction fees.
- Level Billing: Eliminate summer air conditioning bill spikes with equalized 12-month installments.
- Pay by Phone: Call Entergy automated telephone banking 24/7 at 1-800-368-3749 (1-800-ENTERGY).
- Pay by Mail: Send payment check with bill coupon to:
Entergy New Orleans
P.O. Box 8108
Baton Rouge, LA 70891-8108 - Authorized Pay Stations: Pay cash at Walmart, Rouse’s Markets, Winn-Dixie, and Quick Check payment kiosks across New Orleans.
Power Outage Reporting & Gas Emergencies
Entergy New Orleans Customer Service Directory
- Customer Support Hotline: 1-800-368-3749 (Mon–Fri 7:00 AM – 7:00 PM CST)
- 24/7 Electric Outage Line: 1-800-968-8243
- 24/7 Gas Emergency Line: 1-800-542-7819
- Hearing Impaired (TTY): 711
- Official Utility Portal: entergy-neworleans.com
- Headquarters: 1600 Perdido St, Building 500, New Orleans, LA 70112
Frequently Asked Questions (FAQ)
What is my Entergy Account Number?
Your Entergy account number is a 10-digit number located in the upper-right corner of your monthly utility billing statement.
How do I apply for utility assistance in New Orleans?
Eligible households can apply for the Low-Income Home Energy Assistance Program (LIHEAP) through Total Community Action (TCA) in New Orleans or apply for Entergy’s The Power to Care emergency energy grants by calling 1-800-368-3749.
Related Louisiana Utility Guides:
Disclaimer: BillPayment.guide is an independent energy utility guide and is not affiliated with, endorsed by, or operated by Entergy New Orleans, LLC or Entergy Corporation. All trademarks belong to Entergy.
Anisur Rahman brings over 17 years of experience at the intersection of complex technology and digital strategy to BillPayment.guide. Active in the digital space since 2009, Anisur uses his deep industry insights to break down financial technologies, secure online payment methods, and digital platforms. His actionable guides help readers navigate the fast-paced digital economy and manage their online transactions with confidence.
