duquesnelight.com.
Duquesne Light Company (DLC) is a premier electric utility delivering safe, reliable electricity to more than 600,000 direct customer accounts across 800+ square miles in southwestern Pennsylvania—including the City of Pittsburgh, surrounding Allegheny County municipalities, and major sections of Beaver County.
Whether you need to log in to your DLC online profile, submit an immediate one-time guest payment via Paymentus, enroll in AutoPay or Budget Billing, monitor smart meter electrical consumption graphs, report a neighborhood power outage, or arrange a payment agreement, this comprehensive guide covers every billing channel and customer support contact.
Duquesne Light Payment Options & Fee Breakdown
Compare available payment options, fees, and posting speeds:
| Payment Channel | Convenience Fee | Posting Speed |
|---|---|---|
| DLC Online Portal (Bank ACH) | $0.00 (Free) | Same-Day Posting |
| AutoPay (Automatic Bank Draft) | $0.00 (Free) | On Due Date |
| Paymentus Guest Pay (Card / Wallet) | $1.95 residential fee | Immediate Credit |
| Automated Phone System (Paymentus) | $1.95 residential fee | Instant Confirmation |
| Authorized In-Person Pay Agents | $1.50–$2.00 retailer fee | Within 24 Hours |
How to Pay Your Duquesne Light Bill Online (Step-by-Step)
Method 1: Pay via DLC Customer Online Portal
- Navigate to: duquesnelight.com/my-account.
- Enter your DLC Username / Email and Password and click “Log In”.
- From your account summary, click “Pay Bill”.
- Enter your checking account routing number and bank account number.
- Select payment date and submit for zero-fee same-day processing.
Method 2: One-Time Guest Payment (Paymentus)
- Visit DLC Payment Options.
- Click “Pay as Guest (Paymentus)”.
- Enter your 10-digit DLC Account Number and ZIP Code.
- Enter Debit/Credit card (Visa, MasterCard, Discover, Amex) details.
- Confirm the $1.95 fee and submit your payment.
Alternative Payment Channels
- AutoPay Setup: Automatically pay your monthly electric bill directly from your checking account on your due date with zero transaction fees.
- Budget Billing: Eliminate seasonal winter heating and summer cooling spikes with equalized 12-month installments.
- Pay by Phone: Call DLC automated phone banking 24/7 at 1-412-393-7100.
- Pay by Mail: Send payment check with bill voucher to:
Duquesne Light Company
P.O. Box 10
Pittsburgh, PA 15230-0010 - Authorized Pay Stations: Pay cash at Giant Eagle, Walmart, CVS, and Western Union agents across Western Pennsylvania.
Power Outage Reporting & Safety
duquesnelight.com/outages.
Duquesne Light Customer Support Directory
- Customer Support Hotline: 1-412-393-7100 (Mon–Fri 8:00 AM – 5:00 PM EST)
- 24/7 Emergency Outage Line: 1-412-393-7000
- Hearing Impaired (TTY): 711 / 1-800-545-7610
- Official Customer Portal: duquesnelight.com
- Corporate Headquarters: 411 Seventh Ave, Pittsburgh, PA 15219
Frequently Asked Questions (FAQ)
What is my DLC Account Number?
Your Duquesne Light account number is a 10-digit number printed on the upper right corner of your monthly billing statement.
How do I apply for utility assistance in Pittsburgh (Allegheny County)?
Low-income households in PA can apply for the Low-Income Home Energy Assistance Program (LIHEAP) or apply for DLC’s Customer Assistance Program (CAP) and Dollar Energy Fund by calling 1-888-282-6816.
Related Energy & Utility Guides:
Disclaimer: BillPayment.guide is an independent electric utility guide and is not affiliated with, endorsed by, or operated by Duquesne Light Company. All trademarks belong to Duquesne Light.
Anisur Rahman brings over 17 years of experience at the intersection of complex technology and digital strategy to BillPayment.guide. Active in the digital space since 2009, Anisur uses his deep industry insights to break down financial technologies, secure online payment methods, and digital platforms. His actionable guides help readers navigate the fast-paced digital economy and manage their online transactions with confidence.
