tupeloms.gov or via Nexbillpay.
Tupelo Water & Light Department (TW&L) is a municipally owned electric and water utility serving over 30,000 electric customers and 15,000 water customers across the City of Tupelo and surrounding areas of Lee County, Mississippi, purchasing wholesale public power from the Tennessee Valley Authority (TVA).
Whether you need to log in to the Nexbillpay online utility portal, submit an immediate one-time guest payment, enroll in automatic recurring bank drafts, monitor seasonal electric usage, report a power outage or water leak, or request payment extensions, this comprehensive guide covers every billing method and municipal customer service contact.
Tupelo Water & Light Payment Options Breakdown
Compare available payment options, fees, and posting speeds:
| Payment Channel | Convenience Fee | Posting Speed |
|---|---|---|
| City Bank Draft (Automatic Monthly ACH) | $0.00 (Free) | On Due Date |
| Nexbillpay Online (Card / ACH) | $2.95 processing fee | Immediate Credit |
| Automated Phone Banking (Nexbillpay) | $2.95 processing fee | Instant Confirmation |
| TW&L Administration Office & Drive-Thru | $0.00 (Free) | Immediate Posting |
How to Pay Your Tupelo Water & Light Bill Online (Step-by-Step)
- Navigate to: nexbillpay.net/tupeloms (or via
tupeloms.gov). - Enter your Account Number (located on your monthly statement).
- Confirm your name and street service address.
- Enter payment method: Checking/Savings Account (ACH) or Debit/Credit Card (Visa, MasterCard, Discover).
- Confirm total amount with the $2.95 processing fee and submit your payment.
Alternative Payment Channels
- Direct Bank Draft: Complete an ACH bank draft authorization at City Hall to automatically debit payments each month with zero fees.
- Pay by Phone: Call Tupelo automated telephone billing toll-free at 1-800-556-2725 or local 662-841-6470.
- Pay by Mail: Send payment check with bill coupon to:
Tupelo Water & Light
P.O. Box 588
Tupelo, MS 38802-0588 - In-Person Walk-In & Drive-Thru:
Tupelo Water & Light Office
320 North Front Street
Tupelo, MS 38804
(Open Mon–Fri 8:00 AM – 5:00 PM).
Power Outage & Water Emergency Reporting
Tupelo Water & Light Customer Directory
- Customer Support Hotline: 662-841-6470 (Mon–Fri 8:00 AM – 5:00 PM CST)
- 24/7 Emergency Dispatch: 662-841-6470
- Hearing Impaired (TTY): 711
- Official Municipal Portal: tupeloms.gov
- Office Location: 320 North Front Street, Tupelo, MS 38804
Frequently Asked Questions (FAQ)
What is my Tupelo Water & Light Account Number?
Your account number is an 8-digit number printed on the upper right corner of your monthly City of Tupelo utility statement.
How do I apply for utility assistance in Lee County, MS?
Low-income households in Tupelo can apply for the Low-Income Home Energy Assistance Program (LIHEAP) through Mississippi Dept of Human Services and Lift Inc. Community Action Agency by calling 662-842-9511.
Related Municipal Utility Guides:
Disclaimer: BillPayment.guide is an independent municipal utility guide and is not affiliated with, endorsed by, or operated by the City of Tupelo or Tupelo Water & Light Department. All trademarks belong to the City of Tupelo.
Anisur Rahman brings over 17 years of experience at the intersection of complex technology and digital strategy to BillPayment.guide. Active in the digital space since 2009, Anisur uses his deep industry insights to break down financial technologies, secure online payment methods, and digital platforms. His actionable guides help readers navigate the fast-paced digital economy and manage their online transactions with confidence.
