appalachianpower.com or via AEP App.
Appalachian Power (AEP) delivers reliable electricity to more than 1 million residential, commercial, and industrial customers across Southwestern Virginia, West Virginia, and Northeastern Tennessee (including Roanoke, Charleston, Huntington, Lynchburg, and Kingsport).
Whether you need to log in to your Appalachian Power customer account portal, submit an immediate one-time guest payment via BillMatrix, enroll in AutoPay or Average Monthly Payment (AMP) to equalize seasonal winter heating and summer cooling spikes, track hourly smart meter kilowatt usage, report a power outage or downed wire, or arrange a payment extension, this comprehensive guide covers every billing method and 24/7 utility contact.
Appalachian Power Payment Options & Fee Breakdown
Compare available payment options, fees, and posting speeds:
| Payment Channel | Convenience Fee | Posting Speed |
|---|---|---|
| AEP Online Portal & App (Bank ACH) | $0.00 (Free) | Same-Day Posting |
| AutoPay (Automatic Bank Draft) | $0.00 (Free) | On Due Date |
| BillMatrix Guest Pay (Card / Wallet) | $1.85 residential fee | Immediate Credit |
| Automated Phone System (BillMatrix) | $1.85 fee / Free ACH | Instant Confirmation |
| Authorized In-Person Pay Stations | $1.50 retailer fee | Within 24 Hours |
How to Pay Your Appalachian Power Bill Online (Step-by-Step)
Method 1: Pay via AEP Account Portal
- Navigate to: appalachianpower.com/account/login.
- Enter your User ID and Password and click “Log In”.
- From your account summary dashboard, click “Pay Bill”.
- Enter checking account routing number and bank account number.
- Submit payment for zero-fee same-day processing.
Method 2: One-Time Guest Payment (BillMatrix)
- Visit Appalachian Power Pay Bill.
- Click “Pay as Guest”.
- Enter your 11-digit AEP Account Number and Service Address ZIP Code.
- Enter Debit/Credit card (Visa, MasterCard, Discover) details.
- Confirm the $1.85 fee and submit your payment.
Alternative Payment Channels
- AutoPay Setup: Automatically pay your monthly electric bill directly from your checking account on your due date with zero transaction fees.
- Average Monthly Payment (AMP): Eliminate seasonal electric bill spikes with equalized 12-month installments.
- Pay by Phone: Call Appalachian Power automated telephone banking 24/7 at 1-800-956-4237 (Virginia) or 1-800-982-4237 (West Virginia).
- Pay by Mail: Send payment check with bill coupon to:
Appalachian Power
P.O. Box 371496
Pittsburgh, PA 15250-7496 - Authorized Pay Stations: Pay cash at Kroger, Walmart, Food City, GoMart, and Western Union agents across VA, WV, and TN.
Power Outage Reporting & Safety
appalachianpower.com/outages.
Appalachian Power Customer Service Directory
- Virginia Customer Support: 1-800-956-4237 (24/7 Support)
- West Virginia Customer Support: 1-800-982-4237
- Tennessee Customer Support: 1-800-967-4237
- Hearing Impaired (TTY): 711
- Official Utility Portal: appalachianpower.com
- Corporate Headquarters: American Electric Power (AEP), 1 Riverside Plaza, Columbus, OH 43215
Frequently Asked Questions (FAQ)
What is my Appalachian Power Account Number?
Your Appalachian Power account number is an 11-digit number located at the top-right corner of your monthly billing statement.
How do I apply for utility assistance in VA and WV?
Eligible households can apply for the Low-Income Home Energy Assistance Program (LIHEAP) through local Social Services or apply for AEP’s Neighbor to Neighbor emergency energy grants by calling 1-800-956-4237.
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Disclaimer: BillPayment.guide is an independent electric utility guide and is not affiliated with, endorsed by, or operated by Appalachian Power Company or American Electric Power Company, Inc. All trademarks belong to AEP.
Anisur Rahman brings over 17 years of experience at the intersection of complex technology and digital strategy to BillPayment.guide. Active in the digital space since 2009, Anisur uses his deep industry insights to break down financial technologies, secure online payment methods, and digital platforms. His actionable guides help readers navigate the fast-paced digital economy and manage their online transactions with confidence.
