aes-ohio.com or via My AES Ohio Account.
AES Ohio (formerly Dayton Power and Light / DP&L) generates and delivers reliable electricity to more than 535,000 customers across a 6,000-square-mile territory in 24 West Central Ohio counties (including Dayton, Springfield, Kettering, Beavercreek, and Troy).
Whether you need to log in to your My AES Ohio portal, submit an immediate one-time guest payment via KUBRA EZ-PAY, enroll in AutoPay or Budget Billing to equalize seasonal electric heating and air conditioning spikes, track hourly smart meter kilowatt usage, report a power outage or downed wire, or arrange a payment extension, this comprehensive guide covers every billing method and 24/7 utility contact.
AES Ohio Payment Options & Fee Breakdown
Compare available payment options, fees, and posting speeds:
| Payment Channel | Convenience Fee | Posting Speed |
|---|---|---|
| My AES Ohio Portal (Bank ACH) | $0.00 (Free) | Same-Day Posting |
| AutoPay (Automatic Bank Draft) | $0.00 (Free) | On Due Date |
| KUBRA EZ-PAY (Debit/Credit Card) | $1.95 residential fee | Immediate Credit |
| Automated Phone System (KUBRA) | $1.95 fee / Free ACH | Instant Confirmation |
| Authorized In-Person Pay Stations | $1.50 retailer fee | Within 24 Hours |
How to Pay Your AES Ohio Bill Online (Step-by-Step)
Method 1: Pay via My AES Ohio Portal
- Navigate to: aes-ohio.com/sign-in.
- Enter your Email Address and Password and click “Log In”.
- From your account summary dashboard, click “Pay Bill”.
- Enter checking account routing number and bank account number.
- Submit payment for zero-fee same-day processing.
Method 2: One-Time Guest Payment (KUBRA EZ-PAY)
- Visit AES Ohio Pay My Bill.
- Click “Pay as Guest”.
- Enter your 10-digit AES Ohio Account Number and Billing Street Address ZIP Code.
- Enter Debit/Credit card (Visa, MasterCard, Discover) details.
- Confirm the $1.95 fee and submit your payment.
Alternative Payment Channels
- AutoPay Setup: Automatically pay your monthly electric bill directly from your checking account on your due date with zero transaction fees.
- Budget Billing: Eliminate summer air conditioning and winter heating spikes with equalized 12-month installments.
- Pay by Phone: Call AES Ohio automated telephone banking 24/7 at 1-800-433-8500.
- Pay by Mail: Send payment check with bill coupon to:
AES Ohio
P.O. Box 740598
Cincinnati, OH 45274-0598 - Authorized Pay Stations: Pay cash at Kroger, Meijer, Walmart, and Western Union agents across Ohio.
Power Outage Reporting & Safety
aes-ohio.com/outages.
AES Ohio Customer Service Directory
- Customer Support Hotline: 1-800-433-8500 (Mon–Fri 8:00 AM – 5:00 PM EST)
- 24/7 Outage Dispatch: 1-877-468-8243
- Hearing Impaired (TTY): 711
- Official Utility Portal: aes-ohio.com
- Headquarters: AES Ohio, 1065 Woodman Dr, Dayton, OH 45432
Frequently Asked Questions (FAQ)
What is my AES Ohio Account Number?
Your AES Ohio account number is a 10-digit number located on the top-right portion of your monthly electric statement.
How do I apply for utility assistance in Ohio?
Eligible households can apply for the Home Energy Assistance Program (HEAP), Percentage of Income Payment Plan Plus (PIPP Plus), or AES Ohio’s Gift of Power emergency fund through local Community Action Agencies.
Related Midwest Utility Guides:
Disclaimer: BillPayment.guide is an independent electric utility guide and is not affiliated with, endorsed by, or operated by AES Ohio or The AES Corporation. All trademarks belong to AES Ohio.
Anisur Rahman brings over 17 years of experience at the intersection of complex technology and digital strategy to BillPayment.guide. Active in the digital space since 2009, Anisur uses his deep industry insights to break down financial technologies, secure online payment methods, and digital platforms. His actionable guides help readers navigate the fast-paced digital economy and manage their online transactions with confidence.
