ouc.com or via myOUC Online Profile.
Orlando Utilities Commission (OUC — The Reliable One) (founded in 1923) is Florida’s second-largest municipally owned utility, delivering electric, clean drinking water, reclaimed water, and chilled water cooling services to more than 260,000 customer accounts across Orlando, Orange County, and the City of St. Cloud in Osceola County.
Whether you need to log in to your myOUC online account, submit an immediate one-time guest payment via Speedpay, enroll in AutoPay recurring automatic bank drafts, manage Budget Billing to smooth out seasonal summer AC electric bills, track hourly smart meter kWh electric and gallon water consumption, or report a power outage or water leak, this comprehensive guide covers every payment channel and 24/7 customer care contact.
OUC Payment Options & Fee Breakdown
Compare available payment options, fees, and posting speeds:
| Payment Channel | Convenience Fee | Posting Speed |
|---|---|---|
| myOUC Account & App (Bank ACH) | $0.00 (Free) | Same-Day Posting |
| AutoPay (Automatic Monthly Draft) | $0.00 (Free) | On Monthly Payment Due Date |
| Speedpay Guest Pay (Card / Wallet) | $2.95 residential fee | Immediate Account Credit |
| Automated Phone System (Speedpay) | $2.95 card / Free ACH | Instant Confirmation |
| Authorized In-Person Pay Stations | $1.25 retailer fee | Within 24 Hours |
How to Pay Your OUC Utility Bill Online (Step-by-Step)
Method 1: Pay via myOUC Account
- Navigate to: ouc.com/myouc (or open OUC App).
- Enter your Email Address / User ID and Password and click “Log In”.
- From your dashboard, click “Pay Bill”.
- Enter checking account routing number and bank account number.
- Submit payment for zero-fee same-day processing.
Method 2: One-Time Quick Pay (Speedpay)
- Visit OUC Pay Bill Online.
- Click “Pay as Guest (Speedpay)”.
- Enter your 10-digit OUC Account Number and ZIP Code.
- Enter Debit/Credit card (Visa, MasterCard, Discover, Amex) details.
- Confirm the $2.95 convenience fee and submit payment.
Alternative Payment Channels
- AutoPay Setup: Automatically pay your monthly statement directly from your checking account on your due date with zero transaction fees.
- Budget Billing: Equalize seasonal summer air-conditioning electric bills with predictable 12-month equal installments.
- Project CARE: Emergency utility assistance administered through the Heart of Florida United Way for households facing temporary financial hardship.
- Pay by Phone: Call OUC automated telephone banking 24/7 toll-free at 407-423-9018 (St. Cloud: 407-957-7700).
- Pay by Mail: Send payment check with bill coupon to:
OUC – The Reliable One
P.O. Box 3193
Orlando, FL 32802-3193 - Authorized Pay Stations: Pay cash at Amscot, Walmart, and Western Union agents across Central Florida.
Power Outage & Water Emergency Reporting
OUT to 69682 (myOUC), or view the live outage map at ouc.com/outagemap.
OUC Customer Service Directory
- Customer Service Hotline: 407-423-9018 (Mon–Fri 7:00 AM – 6:00 PM EST)
- St. Cloud Customer Support: 407-957-7700
- Hearing Impaired (TTY): 711
- Official Utility Portal: ouc.com
- Headquarters: OUC Reliable Plaza, 100 W Anderson St, Orlando, FL 32801
Frequently Asked Questions (FAQ)
What is my OUC Account Number format?
Your OUC account number is a 10-digit number located at the upper-right corner of your monthly utility statement.
How do I monitor electric and water usage daily?
Log in to ouc.com/myouc and navigate to the “Usage Dashboard” to view hourly electric consumption and daily water usage data collected by your digital smart meters.
Related Florida Utility Guides:
Disclaimer: BillPayment.guide is an independent municipal utility guide and is not affiliated with, endorsed by, or operated by Orlando Utilities Commission (OUC). All trademarks belong to OUC.
Anisur Rahman brings over 17 years of experience at the intersection of complex technology and digital strategy to BillPayment.guide. Active in the digital space since 2009, Anisur uses his deep industry insights to break down financial technologies, secure online payment methods, and digital platforms. His actionable guides help readers navigate the fast-paced digital economy and manage their online transactions with confidence.
