medfordwater.org through Customer Self-Service (Paymentus).
Medford Water Commission (Medford Water) (established in 1922) delivers high-quality drinking water sourced from Big Butte Springs and the Rogue River to over 140,000 residents across Medford, Central Point, Eagle Point, Jacksonville, and Phoenix in Southern Oregon.
Whether you need to log in to Medford Water Customer Self-Service, submit an immediate one-time guest payment via Paymentus, enroll in AutoPay recurring automatic bank drafts, track hundred cubic feet (CCF) water meter usage, set up high-consumption water leak alerts, apply for the Low-Income Water Assistance Program, or report a water main leak, this comprehensive guide covers every payment channel and 24/7 emergency contact.
Medford Water Payment Options & Fee Breakdown
Compare available payment options, fees, and posting speeds:
| Payment Channel | Convenience Fee | Posting Speed |
|---|---|---|
| Customer Self-Service Portal (Bank ACH) | $0.00 (Free) | Same-Day Posting |
| AutoPay (Automatic Monthly Draft) | $0.00 (Free) | On Monthly Payment Due Date |
| Paymentus Guest Pay (Card / Wallet) | $0.00 (Free) | Immediate Account Credit |
| Automated Phone System (IVR) | $0.00 (Free) | Instant Confirmation |
| Medford Water Office / Drop Box | $0.00 (Free) | Immediate In-Person Receipt |
How to Pay Your Medford Water Bill Online (Step-by-Step)
Method 1: Pay via Customer Self-Service
- Navigate to: medfordwater.org/pay-my-bill.
- Click “Customer Self-Service Portal”.
- Enter your User ID / Email and Password and click “Log In”.
- Select “Make a Payment”.
- Enter checking account routing number and bank account number.
- Submit payment for zero-fee same-day processing.
Method 2: One-Time Quick Pay (Paymentus)
- Visit Medford Water Quick Pay.
- Click “Pay as Guest”.
- Enter your Medford Water Account Number and Customer ID Number.
- Enter payment card (Visa, MasterCard, Discover) or digital wallet details.
- Submit payment with zero convenience fees.
Alternative Payment Channels
- AutoPay Setup: Automatically pay your monthly water statement directly from your checking account on your due date with zero transaction fees.
- Paperless e-Billing: Receive monthly PDF statements directly to your email inbox and reduce paper waste.
- Pay by Phone: Call Medford Water automated telephone banking 24/7 toll-free at 541-774-2430 (Opt 1).
- Pay by Mail: Send payment check with bill coupon to:
Medford Water Commission
200 S. Ivy Street, Room 177
Medford, OR 97501 - 24/7 Drive-Up Drop Box: Drop payment checks in the secure drive-up drop box located in the parking lot of City Hall at 8th and Ivy Street.
Water Emergency & Main Break Reporting
Medford Water Customer Service Directory
- Customer Service Hotline: 541-774-2430 (Mon–Fri 8:00 AM – 5:00 PM PST)
- 24/7 Emergency Dispatch: 541-774-2430
- Hearing Impaired (TTY): 711
- Official Water Portal: medfordwater.org
- Office Address: 200 S. Ivy Street, Room 177, Medford, OR 97501
Frequently Asked Questions (FAQ)
What is my Medford Water Account Number format?
Your account number is a dual-part number (Customer ID – Account ID) located at the upper-right corner of your monthly water statement.
How do I test my property for plumbing water leaks?
Turn off all faucets and appliances, locate your water meter box, and check the red leak detector dial; if the dial is spinning while all water is shut off, an active leak exists in your plumbing.
Related Oregon Utility Guides:
Disclaimer: BillPayment.guide is an independent municipal utility guide and is not affiliated with, endorsed by, or operated by Medford Water Commission or the City of Medford. All trademarks belong to Medford Water.
Anisur Rahman brings over 17 years of experience at the intersection of complex technology and digital strategy to BillPayment.guide. Active in the digital space since 2009, Anisur uses his deep industry insights to break down financial technologies, secure online payment methods, and digital platforms. His actionable guides help readers navigate the fast-paced digital economy and manage their online transactions with confidence.
