lge-ku.com or via LG&E and KU Mobile App.
LG&E and KU (Louisville Gas & Electric and Kentucky Utilities) provide regulated electricity and natural gas service to nearly 1.3 million customers across 77 counties in Kentucky and 5 counties in Southwestern Virginia (operating as Old Dominion Power – ODP).
Whether you need to log in to your LG&E and KU My Account, submit an immediate one-time guest payment via Paymentus, enroll in AutoPay recurring automatic bank drafts, manage Budget Payment Plan billing to smooth out seasonal extreme weather spikes, track 15-minute smart meter electricity and gas usage, apply for Community Winterhelp or LIHEAP grants, or report a power outage or gas leak, this comprehensive guide covers every payment channel and 24/7 emergency contact.
LG&E and KU Payment Options & Fee Breakdown
Compare available payment options, fees, and posting speeds:
| Payment Channel | Convenience Fee | Posting Speed |
|---|---|---|
| My Account Online & App (Bank ACH) | $0.00 (Free) | Same-Day Posting |
| AutoPay (Automatic Monthly Draft) | $0.00 (Free) | On Monthly Payment Due Date |
| Paymentus Guest Pay (Card / Wallet) | $2.00 residential fee | Immediate Account Credit |
| Automated Phone System (Paymentus) | $2.00 card / Free ACH | Instant Confirmation |
| Authorized In-Person Pay Stations | $1.50 retailer fee | Within 24 Hours |
How to Pay Your LG&E and KU Bill Online (Step-by-Step)
Method 1: Pay via My Account Portal
- Navigate to: lge-ku.com/my-account (or open LG&E and KU App).
- Enter your Online User ID / Email and Password and click “Log In”.
- Click “Pay Bill”.
- Enter checking account routing number and bank account number.
- Submit payment for zero-fee same-day processing.
Method 2: One-Time Quick Pay (Paymentus)
- Visit LG&E and KU Pay Bill Online.
- Click “Pay as Guest (Paymentus)”.
- Enter your 10-digit LG&E or KU Account Number and Mailing ZIP Code.
- Enter Debit/Credit card (Visa, MasterCard, Discover, Amex) details.
- Confirm the $2.00 convenience fee and submit payment.
Alternative Payment Channels
- AutoPay Setup: Automatically pay your monthly statement directly from your checking account on your due date with zero transaction fees.
- Budget Payment Plan: Equalize seasonal energy bills into 12 predictable, equal monthly installments based on historical energy usage.
- Pay by Phone: Call LG&E automated phone banking at 502-589-1444 / 1-800-331-7370 (KU/ODP: 1-800-981-0670).
- Pay by Mail: Send payment check with bill coupon to:
LG&E and KU
P.O. Box 9001960
Louisville, KY 40290-1960 - Authorized Pay Stations: Pay cash at Walmart, Kroger, Walgreens, and Western Union agents across Kentucky and SW Virginia.
Power Outage & Gas Emergency Reporting
OUT to 472535 (4LGEKU).
LG&E and KU Customer Service Directory
- LG&E Customer Service: 502-589-1444 / 1-800-331-7370 (Mon–Fri 7:00 AM – 7:00 PM EST)
- KU / ODP Customer Support: 1-800-981-0670
- Hearing Impaired (TTY): 711
- Official Utility Portal: lge-ku.com
- Corporate Headquarters: LG&E and KU Energy LLC, 220 W Main St, Louisville, KY 40202
Frequently Asked Questions (FAQ)
What is my LG&E and KU Account Number format?
Your account number is a 10-digit number located at the top-right corner of your monthly energy statement.
How do I apply for LIHEAP assistance in Kentucky?
Eligible Kentucky households can apply for LIHEAP heating grants through their local Community Action Kentucky (CAK) agency or call 1-800-456-3452 for crisis assistance.
Related Energy & Utility Guides:
Disclaimer: BillPayment.guide is an independent electric and gas utility guide and is not affiliated with, endorsed by, or operated by Louisville Gas and Electric Company, Kentucky Utilities Company, or PPL Corporation. All trademarks belong to LG&E and KU.
Anisur Rahman brings over 17 years of experience at the intersection of complex technology and digital strategy to BillPayment.guide. Active in the digital space since 2009, Anisur uses his deep industry insights to break down financial technologies, secure online payment methods, and digital platforms. His actionable guides help readers navigate the fast-paced digital economy and manage their online transactions with confidence.
