đź’§ Official City Utility Notice: Houston Public Works (City of Houston Water & Wastewater) utility accounts across the City of Houston are managed at
houstonwaterbills.houstontx.gov.\
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Houston Public Works (Houston Water) is the fourth-largest municipal water utility system in the United States, providing safe, high-quality drinking water and wastewater treatment services to more than 2.3 million Houston residents and wholesale customers across Greater Houston and Harris County, Texas.
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Whether you need to log in to the Houston Water Customer Care Portal, submit an immediate one-time guest payment via Paymentus, enroll in AutoPay recurring automatic bank drafts, track daily electronic smart meter water usage, report a water main break, or request a water leak adjustment, this comprehensive guide covers every billing method and municipal contact.
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Houston Water Payment Options Breakdown
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Compare available payment options, fees, and posting speeds:
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| Payment Channel | Convenience Fee | Posting Speed |
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| Houston Water Portal (Bank ACH) | $0.00 (Free) | Same-Day Posting |
| AutoPay (Automatic Bank Draft) | $0.00 (Free) | On Due Date |
| Paymentus Guest Pay (Card / Wallet) | $1.20 residential fee | Immediate Credit |
| Automated Phone System (IVR) | $1.20 fee / Free ACH | Instant Confirmation |
| Authorized In-Person Pay Stations | $1.00–$1.50 retailer fee | Within 24 Hours |
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How to Pay Your Houston Water Bill Online (Step-by-Step)
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Method 1: Pay via Houston Water Customer Account
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- Navigate to: houstonwaterbills.houstontx.gov.
- Enter your User ID / Email and Password and click “Log In”.
- From your account dashboard, click “Pay Bill”.
- Enter checking account routing number and bank account number.
- Submit payment for zero-fee same-day processing.
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Method 2: One-Time Guest Payment (Paymentus)
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- Visit the Houston Water online portal.
- Click “Quick Pay / Pay as Guest”.
- Enter your 12-digit Houston Water Account Number.
- Enter Debit/Credit card (Visa, MasterCard, Discover) details.
- Confirm the $1.20 fee and submit your payment.
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Alternative Payment Channels
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- AutoPay Setup: Automatically pay your monthly water and sewer bill from your checking account on your due date with zero transaction fees.
- Pay by Phone: Call Houston Water Customer Service 24/7 at 713-371-1400.
- Pay by Mail: Send payment check with bill coupon to:
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City of Houston Water
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P.O. Box 1560
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Houston, TX 77251-1560 - In-Person Walk-In Center:
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Houston Water Customer Service
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4200 Leeland Street
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Houston, TX 77023
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(Open Mon–Fri 8:00 AM – 5:00 PM). - Authorized Pay Stations: Pay cash at H-E-B, Fiesta Mart, Kroger, and Walmart across Houston.
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Water Main Break & Emergency Reporting
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🚨 Water Main Break & Quality Emergency: To report a water leak, sewer backup, or main break in Houston, call 311 (or 713-837-0311) 24/7 or report via the Houston 311 app.\
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Houston Public Works Customer Directory
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- Water Customer Care & Billing: 713-371-1400 (Mon–Fri 8:00 AM – 7:00 PM CST)
- Houston 311 Emergency (24/7): 713-837-0311
- Hearing Impaired (TTY): 711
- Official Municipal Portal: houstonwater.org
- Corporate Office: 611 Walker Street, Houston, TX 77002
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Frequently Asked Questions (FAQ)
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What is my Houston Water Account Number?
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Your Houston Water account number is a 12-digit number located at the top-right corner of your monthly municipal utility statement.
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How do I request an adjustment for a hidden water pipe leak?
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If you experience an unusually high water bill caused by an underground plumbing leak, repair the leak and submit a Water Leak Adjustment Request Form along with the plumber’s repair receipt at houstonwaterbills.houstontx.gov to receive a bill credit.
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Related Texas Utility Guides:\
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Disclaimer: BillPayment.guide is an independent municipal utility guide and is not affiliated with, endorsed by, or operated by Houston Public Works or the City of Houston. All trademarks belong to the City of Houston.
Anisur Rahman brings over 17 years of experience at the intersection of complex technology and digital strategy to BillPayment.guide. Active in the digital space since 2009, Anisur uses his deep industry insights to break down financial technologies, secure online payment methods, and digital platforms. His actionable guides help readers navigate the fast-paced digital economy and manage their online transactions with confidence.
