ebmud.com.
East Bay Municipal Utility District (EBMUD) supplies high-quality drinking water to 1.4 million customers and provides wastewater treatment for 740,000 residents across a 332-square-mile service area in the eastern San Francisco Bay Area (including Oakland, Berkeley, Richmond, Walnut Creek, San Ramon, and Hayward).
Whether you need to log in to your EBMUD customer portal, submit an immediate one-time guest payment via Paymentus, enroll in AutoPay or Budget Payment Plans to eliminate seasonal summer billing spikes, monitor smart water meter consumption, report a water main break, or apply for low-income rate assistance (CAP), this comprehensive guide covers every payment method and 24/7 utility contact.
EBMUD Payment Options Breakdown
Compare available payment options, fees, and posting speeds:
| Payment Channel | Convenience Fee | Posting Speed |
|---|---|---|
| EBMUD Online Portal (Bank ACH) | $0.00 (Free) | Same-Day Posting |
| AutoPay (Automatic Bank Draft) | $0.00 (Free) | On Due Date |
| Paymentus Guest Pay (Card / Wallet) | $2.15 residential fee | Immediate Credit |
| Automated Phone System (Paymentus) | $2.15 residential fee | Instant Confirmation |
| EBMUD Administration Building | $0.00 (Free) | Immediate Posting |
How to Pay Your EBMUD Water Bill Online (Step-by-Step)
Method 1: Pay via EBMUD Customer Portal (Free Bank Draft)
- Navigate to: ebmud.com/customers/my-account.
- Enter your Username / Email and Password and click “Log In”.
- From your account summary, click “Pay Bill”.
- Enter your checking account routing number and bank account number.
- Submit payment to receive an instant electronic confirmation receipt.
Method 2: One-Time Guest Payment (Paymentus)
- Visit EBMUD Ways to Pay.
- Click “Pay as Guest”.
- Enter your 10-digit EBMUD Account Number and Service Address ZIP Code.
- Enter Debit/Credit card (Visa, MasterCard, Discover, Amex) details.
- Confirm the $2.15 fee and submit your payment.
Alternative Payment Channels
- AutoPay Setup: Automatically pay your bi-monthly water statement directly from your bank checking account with zero transaction fees.
- Pay by Phone: Call EBMUD automated phone banking 24/7 at 1-866-40-EBMUD (1-866-403-2683).
- Pay by Mail: Send payment check with statement coupon to:
EBMUD
P.O. Box 7202
San Francisco, CA 94120-7202 - In-Person Walk-In Center:
EBMUD Customer Center
375 11th Street
Oakland, CA 94607
(Open Mon–Fri 8:00 AM – 4:30 PM).
Water Emergency & Main Break Reporting
EBMUD Customer Service Directory
- Customer Support & Emergency (24/7): 1-866-403-2683
- Hearing Impaired (TDD): 1-510-763-6760
- Official Municipal Portal: ebmud.com
- Headquarters: 375 11th Street, Oakland, CA 94607
Frequently Asked Questions (FAQ)
What is my EBMUD Account Number?
Your EBMUD account number is a 10-digit number printed on the upper right corner of your bi-monthly billing statement.
How do I apply for the Customer Assistance Program (CAP) discount?
Eligible low-income households in the East Bay can qualify for up to a 50% discount on water flow charges and 35% on wastewater fees through the EBMUD CAP program by applying online at ebmud.com/cap.
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Disclaimer: BillPayment.guide is an independent municipal utility guide and is not affiliated with, endorsed by, or operated by East Bay Municipal Utility District (EBMUD). All trademarks belong to EBMUD.
Anisur Rahman brings over 17 years of experience at the intersection of complex technology and digital strategy to BillPayment.guide. Active in the digital space since 2009, Anisur uses his deep industry insights to break down financial technologies, secure online payment methods, and digital platforms. His actionable guides help readers navigate the fast-paced digital economy and manage their online transactions with confidence.
