eweb.org through MyAccount.
Eugene Water & Electric Board (EWEB) is Oregon’s largest customer-owned public utility, providing clean hydroelectric power and Mackenzie River drinking water to nearly 100,000 customer accounts across Eugene and the McKenzie River valley.
Whether you need to log in to EWEB MyAccount, make an immediate one-time guest payment via Paymentus, enroll in AutoPay or Budget Payment equalized billing, track hourly smart meter energy use, report a power outage or water leak, or request assistance through the Customer Care assistance program, this comprehensive guide covers every payment method and customer care contact.
EWEB Payment Options & Fee Breakdown
Compare available payment options, fees, and posting speeds:
| Payment Channel | Convenience Fee | Posting Speed |
|---|---|---|
| EWEB MyAccount Portal (Bank ACH) | $0.00 (Free) | Same-Day Posting |
| AutoPay (Automatic Bank Draft) | $0.00 (Free) | On Due Date |
| Paymentus Guest Pay (Card / Wallet) | $0.00 (Free for residential) | Immediate Credit |
| Automated Phone System (Paymentus) | $0.00 (Free) | Instant Confirmation |
How to Pay Your EWEB Bill Online (Step-by-Step)
Method 1: Pay via EWEB MyAccount Portal
- Navigate to: eweb.org/myaccount.
- Enter your Username / Email and Password and click “Log In”.
- From your account dashboard, click “Pay Bill”.
- Enter your checking account routing number and bank account number.
- Submit payment to receive an instant electronic transaction receipt.
Method 2: One-Time Guest Payment (Paymentus)
- Visit EWEB Payment Options.
- Click “Pay as Guest”.
- Enter your 10-digit EWEB Account Number and Service Address ZIP Code.
- Enter Debit/Credit card (Visa, MasterCard, Discover, Amex) details.
- Submit payment for zero-fee immediate credit.
Alternative Payment Channels
- AutoPay Setup: Automatically pay your monthly statement from your checking account on your due date with zero transaction fees.
- Budget Payment Plan: Average seasonal winter heating bills into predictable equal monthly installments.
- Pay by Phone: Call EWEB automated phone banking 24/7 at 1-541-685-7000.
- Pay by Mail: Send payment check with statement coupon to:
EWEB
P.O. Box 35146
Seattle, WA 98124-5146
Power Outage & Water Emergency Reporting
eweb.org/outages.
EWEB Customer Service Directory
- Customer Support & Emergency (24/7): 1-541-685-7000 (Mon–Fri 8:30 AM – 5:00 PM PST for billing)
- Toll-Free Support: 1-800-841-5871
- Hearing Impaired (TTY): 711
- Official Website: eweb.org
- Headquarters: 4200 Roosevelt Blvd, Eugene, OR 97402
Frequently Asked Questions (FAQ)
What is my EWEB Account Number?
Your EWEB account number is a 10-digit number printed on the upper right corner of your monthly billing statement.
How do I apply for utility assistance in Eugene, Oregon?
Eligible low-income households in Lane County can apply for the Low-Income Home Energy Assistance Program (LIHEAP) through Lane County Human Services or apply for EWEB’s Customer Care credit program by calling 541-685-7000.
Related Northwest Utility Guides:
Disclaimer: BillPayment.guide is an independent municipal utility guide and is not affiliated with, endorsed by, or operated by Eugene Water & Electric Board (EWEB). All trademarks belong to EWEB.
Anisur Rahman brings over 17 years of experience at the intersection of complex technology and digital strategy to BillPayment.guide. Active in the digital space since 2009, Anisur uses his deep industry insights to break down financial technologies, secure online payment methods, and digital platforms. His actionable guides help readers navigate the fast-paced digital economy and manage their online transactions with confidence.
