myavista.com or via the Avista Mobile App.
Avista Utilities (an operating division of Avista Corp.) generates and transmits clean electricity and delivers safe natural gas to more than 400,000 electric and 370,000 natural gas customers across a 30,000-square-mile territory in Washington, Idaho, and Oregon.
Whether you need to log in to your My Avista customer account, submit an immediate one-time guest payment via BillMatrix, enroll in AutoPay or Comfort Level Billing to equalize seasonal winter heating spikes, track hourly energy kilowatt consumption, report a power outage or gas leak, or apply for Project Share energy grants, this comprehensive guide covers every billing method and 24/7 utility contact.
Avista Utilities Payment Options & Fee Breakdown
Compare available payment options, fees, and posting speeds:
| Payment Channel | Convenience Fee | Posting Speed |
|---|---|---|
| My Avista Portal & App (Bank ACH) | $0.00 (Free) | Same-Day Posting |
| AutoPay (Automatic Bank Draft) | $0.00 (Free) | On Due Date |
| BillMatrix Guest Pay (Card / Wallet) | $2.00 residential fee | Immediate Credit |
| Automated Phone System (BillMatrix) | $2.00 fee / Free ACH | Instant Confirmation |
| Authorized In-Person Pay Stations | $1.50 retailer fee | Within 24 Hours |
How to Pay Your Avista Utilities Bill Online (Step-by-Step)
Method 1: Pay via My Avista Account
- Navigate to: myavista.com (or open Avista Mobile App).
- Enter your Email / User ID and Password and click “Sign In”.
- From your dashboard, click “Pay Bill”.
- Enter checking account routing number and bank account number.
- Submit payment for zero-fee same-day processing.
Method 2: One-Time Guest Payment (BillMatrix)
- Visit Avista Pay My Bill.
- Click “Pay as Guest”.
- Enter your 10-digit Avista Account Number and ZIP Code.
- Enter Debit/Credit card (Visa, MasterCard, Discover) details.
- Confirm the $2.00 processing fee and submit your payment.
Alternative Payment Channels
- AutoPay Setup: Automatically pay your monthly statement directly from your checking account on your due date with zero transaction fees.
- Comfort Level Billing: Eliminate seasonal winter heating and summer cooling bill spikes with equalized 12-month installments.
- Pay by Phone: Call Avista automated phone banking 24/7 at 1-800-227-9187.
- Pay by Mail: Send payment check with bill coupon to:
Avista Utilities
1411 E Mission Ave, MSC-31
Spokane, WA 99252-0001 - Authorized Pay Stations: Pay cash at Rosauers, Safeway, Yoke’s Fresh Market, and Western Union locations across WA, ID, and OR.
Power Outage & Gas Emergency Notice
Avista Utilities Customer Service Directory
- Customer Support Hotline: 1-800-227-9187 (Mon–Fri 7:00 AM – 7:00 PM PST)
- 24/7 Outage & Gas Emergency: 1-800-227-9187
- Hearing Impaired (TTY): 711
- Call Before You Dig: 811
- Official Utility Portal: myavista.com
- Corporate Headquarters: Avista Corp, 1411 E Mission Ave, Spokane, WA 99202
Frequently Asked Questions (FAQ)
What is my Avista Utilities Account Number?
Your Avista account number is a 10-digit number located at the top-right corner of your monthly energy bill.
How do I apply for utility assistance in the Pacific Northwest?
Eligible households can apply for the Low-Income Home Energy Assistance Program (LIHEAP) through local community action agencies or apply for Avista’s Project Share emergency energy grants by calling 1-800-227-9187.
Related Northwest Utility Guides:
Disclaimer: BillPayment.guide is an independent energy utility guide and is not affiliated with, endorsed by, or operated by Avista Utilities or Avista Corporation. All trademarks belong to Avista.
Anisur Rahman brings over 17 years of experience at the intersection of complex technology and digital strategy to BillPayment.guide. Active in the digital space since 2009, Anisur uses his deep industry insights to break down financial technologies, secure online payment methods, and digital platforms. His actionable guides help readers navigate the fast-paced digital economy and manage their online transactions with confidence.
