nespower.com through My NES Online Account.
Nashville Electric Service (NES) is one of the 12 largest public electric utilities in the United States, distributing low-cost power purchased from the Tennessee Valley Authority (TVA) to more than 440,000 customers across Nashville, Davidson County, and parts of six adjacent Middle Tennessee counties.
Whether you need to log in to My NES Account, submit an immediate one-time guest payment via Paymentus, enroll in AutoPay recurring automatic bank drafts, manage Equal Payment Plan (EPP) budget billing to eliminate seasonal heating and cooling spikes, track hourly smart meter kWh electric usage, apply for TVA Home Energy rebates, or report a power outage, this comprehensive guide covers every payment channel and 24/7 emergency contact.
NES Payment Options & Fee Breakdown
Compare available payment options, fees, and posting speeds:
| Payment Channel | Convenience Fee | Posting Speed |
|---|---|---|
| My NES Online Account (Bank ACH) | $0.00 (Free) | Same-Day Posting |
| AutoPay (Automatic Monthly Draft) | $0.00 (Free) | On Monthly Payment Due Date |
| Paymentus Guest Pay (Card / Wallet) | $2.25 residential fee | Immediate Account Credit |
| Automated Phone System (Paymentus) | $2.25 card / Free ACH | Instant Confirmation |
| Authorized In-Person Pay Stations | $1.50 retailer fee | Immediate Reconnection / Credit |
How to Pay Your NES Electric Bill Online (Step-by-Step)
Method 1: Pay via My NES Account
- Navigate to: nespower.com/my-account.
- Enter your Email Address / Username and Password and click “Log In”.
- Click “Pay Bill”.
- Enter checking account routing number and bank account number.
- Submit payment for zero-fee same-day processing.
Method 2: One-Time Quick Pay (Paymentus)
- Visit NES Pay Bill Online.
- Click “Pay as Guest (Paymentus)”.
- Enter your 10-digit NES Account Number and Mailing ZIP Code.
- Enter Debit/Credit card (Visa, MasterCard, Discover, Amex) details.
- Confirm the $2.25 convenience fee and submit payment.
Alternative Payment Channels
- AutoPay Setup: Automatically pay your monthly statement directly from your checking account on your due date with zero transaction fees.
- Equal Payment Plan (EPP): Smooth out seasonal energy spikes with predictable 12-month equal installments based on historical usage.
- Need Assistance: Apply for the Power of Sharing energy assistance program or Tennessee LIHEAP grants through the Metro Action Commission.
- Pay by Phone: Call NES automated telephone banking 24/7 toll-free at 615-736-6900.
- Pay by Mail: Send payment check with bill coupon to:
Nashville Electric Service
P.O. Box 305099
Nashville, TN 37230-5099 - Authorized Pay Stations: Pay cash at Kroger, Walmart, Dollar General, and Western Union agents across Middle Tennessee.
Power Outage Reporting & Downed Wires
OUT to 637797 (NESPWR), or check the live outage map at outagemap.nespower.com.
NES Customer Service Directory
- Customer Relations Hotline: 615-736-6900 (Mon–Fri 6:00 AM – 6:00 PM CST)
- 24/7 Outage & Emergency Line: 615-234-0000
- Hearing Impaired (TTY): 711
- Official Utility Portal: nespower.com
- Headquarters: 1214 Church Street, Nashville, TN 37246
Frequently Asked Questions (FAQ)
What is my NES Account Number format?
Your NES account number is a 10-digit number located at the top-right corner of your monthly electric statement.
How do I sign up for outage text alerts with NES?
Text REG to 637797 (NESPWR) from your mobile phone using the phone number registered on your NES account to activate automated text outage notifications.
Related Southeast Utility Guides:
Disclaimer: BillPayment.guide is an independent electric utility guide and is not affiliated with, endorsed by, or operated by Nashville Electric Service (NES) or the Electric Power Board of the Metropolitan Government of Nashville and Davidson County. All trademarks belong to NES.
Anisur Rahman brings over 17 years of experience at the intersection of complex technology and digital strategy to BillPayment.guide. Active in the digital space since 2009, Anisur uses his deep industry insights to break down financial technologies, secure online payment methods, and digital platforms. His actionable guides help readers navigate the fast-paced digital economy and manage their online transactions with confidence.
