tep.com or via the TEP Mobile App.
Tucson Electric Power (TEP) provides safe, clean, and reliable electricity to more than 445,000 customers across a 1,155-square-mile service territory in the Tucson metropolitan area and surrounding Pima County, Arizona.
Whether you need to log in to your TEP customer account, submit an immediate one-time guest payment via Paymentus, enroll in AutoPay or Budget Billing to equalize extreme desert summer cooling spikes, track hourly smart meter kilowatt consumption, report a power outage, or arrange a payment extension, this comprehensive guide covers every billing method and 24/7 utility contact.
TEP Payment Options & Fee Breakdown
Compare available payment options, fees, and posting speeds:
| Payment Channel | Convenience Fee | Posting Speed |
|---|---|---|
| TEP Online Portal & App (Bank ACH) | $0.00 (Free) | Same-Day Posting |
| AutoPay (Automatic Bank Draft) | $0.00 (Free) | On Due Date |
| Paymentus Guest Pay (Card / Wallet) | $1.95 residential fee | Immediate Credit |
| Automated Phone System (Paymentus) | $1.95 fee / Free ACH | Instant Confirmation |
| Authorized In-Person Pay Stations | $1.50 retailer fee | Within 24 Hours |
How to Pay Your TEP Bill Online (Step-by-Step)
Method 1: Pay via TEP Customer Account
- Navigate to: tep.com/login.
- Enter your Username and Password and click “Log In”.
- From your account summary dashboard, click “Pay Bill”.
- Enter checking account routing number and bank account number.
- Submit payment for zero-fee same-day processing.
Method 2: One-Time Guest Payment (Paymentus)
- Visit TEP Payment Options.
- Click “Pay as Guest”.
- Enter your 10-digit TEP Account Number and Service Address ZIP Code.
- Enter Debit/Credit card (Visa, MasterCard, Discover) details.
- Confirm the $1.95 fee and submit your payment.
Alternative Payment Channels
- AutoPay Setup: Automatically pay your monthly electric bill directly from your checking account on your due date with zero transaction fees.
- Budget Billing: Eliminate extreme summer air conditioning spikes with equalized 12-month installments.
- Pay by Phone: Call TEP automated telephone banking 24/7 at 520-623-7711 (or toll-free 1-800-328-8853).
- Pay by Mail: Send payment check with bill coupon to:
Tucson Electric Power
P.O. Box 80077
Prescott, AZ 86304-8077 - Authorized Pay Stations: Pay cash at Fry’s Food Stores, Safeway, Walmart, and Western Union agents across Southern Arizona.
Power Outage Reporting & Safety
tep.com/outages.
Tucson Electric Power Directory
- Customer Support Hotline: 520-623-7711 (Mon–Fri 7:00 AM – 6:00 PM MST)
- Toll-Free Support: 1-800-328-8853
- 24/7 Outage Dispatch: 520-623-3451
- Hearing Impaired (TTY): 711
- Official Utility Portal: tep.com
- Corporate Headquarters: Fortis / TEP, 88 E Broadway Blvd, Tucson, AZ 85701
Frequently Asked Questions (FAQ)
What is my TEP Account Number?
Your TEP account number is a 10-digit number located at the upper-right corner of your monthly electric statement.
How do I apply for low-income discounts in Tucson?
Eligible low-income households in Arizona can apply for TEP’s Lifeline Discount (monthly bill credit) or the Low-Income Home Energy Assistance Program (LIHEAP) through the Pima County Community Action Agency.
Related Southwest Utility Guides:
Disclaimer: BillPayment.guide is an independent electric utility guide and is not affiliated with, endorsed by, or operated by Tucson Electric Power or Fortis Inc. All trademarks belong to TEP.
Anisur Rahman brings over 17 years of experience at the intersection of complex technology and digital strategy to BillPayment.guide. Active in the digital space since 2009, Anisur uses his deep industry insights to break down financial technologies, secure online payment methods, and digital platforms. His actionable guides help readers navigate the fast-paced digital economy and manage their online transactions with confidence.
