swepco.com or via the SWEPCO Mobile App.
Southwestern Electric Power Company (SWEPCO) serves more than 543,000 electric customer accounts across Northwest and Central Louisiana (Shreveport, Bossier City), East and North Texas (Longview, Texarkana, Marshall), and Western Arkansas (Fayetteville, Fort Smith).
Whether you need to log in to your SWEPCO online account, submit an immediate one-time guest payment via BillMatrix, enroll in AutoPay or Average Monthly Payments (AMP) to equalize seasonal heating and cooling spikes, track hourly smart meter energy usage, report a power outage, or request payment extensions, this comprehensive guide covers every billing option and 24/7 emergency contact.
SWEPCO Payment Options & Fee Breakdown
Compare available payment options, fees, and posting speeds:
| Payment Channel | Convenience Fee | Posting Speed |
|---|---|---|
| SWEPCO Portal & App (Bank ACH) | $0.00 (Free) | Same-Day Posting |
| AutoPay (Automatic Bank Draft) | $0.00 (Free) | On Due Date |
| BillMatrix Guest Pay (Card / Wallet) | $1.85 residential fee | Immediate Credit |
| Automated Phone System (BillMatrix) | $1.85 fee / Free ACH | Instant Confirmation |
| Authorized In-Person Pay Stations | $1.50 retailer fee | Within 24 Hours |
How to Pay Your SWEPCO Electric Bill Online (Step-by-Step)
Method 1: Pay via SWEPCO Customer Account
- Navigate to: swepco.com/account/login.
- Enter your User ID / Email and Password and click “Log In”.
- From your account summary, click “Pay Bill”.
- Enter checking account routing number and bank account number.
- Submit payment for zero-fee same-day processing.
Method 2: One-Time Guest Payment (BillMatrix)
- Visit SWEPCO Payment Options.
- Click “Pay as Guest”.
- Enter your 11-digit SWEPCO Account Number and Service Address ZIP Code.
- Enter Debit/Credit card (Visa, MasterCard, Discover, Amex) details.
- Confirm the $1.85 fee and submit your payment.
Alternative Payment Channels
- AutoPay Setup: Automatically pay your monthly electric bill directly from your checking account on your due date with zero transaction fees.
- Average Monthly Payment (AMP): Smooth out high summer cooling and winter heating bills into equalized 12-month installments.
- Pay by Phone: Call SWEPCO automated phone banking 24/7 at 1-888-216-3523.
- Pay by Mail: Send payment check with bill coupon to:
SWEPCO
P.O. Box 371496
Pittsburgh, PA 15250-7496 - Authorized Pay Stations: Pay cash at Walmart, Kroger, Brookshire’s, Super 1 Foods, and Western Union locations across LA, TX, and AR.
Power Outage Reporting & Safety
swepco.com/outages.
SWEPCO Customer Service Directory
- Customer Support Hotline: 1-888-216-3523 (24/7 Toll-Free Support)
- 24/7 Outage Dispatch: 1-888-218-8625
- Hearing Impaired (TTY): 711
- Official Utility Portal: swepco.com
- Parent Company: American Electric Power (AEP), Columbus, OH
Frequently Asked Questions (FAQ)
What is my SWEPCO Account Number?
Your SWEPCO account number is an 11-digit number located at the top-right corner of your monthly billing statement.
How do I apply for utility assistance in Louisiana, Texas, or Arkansas?
Eligible low-income households can apply for the Low-Income Home Energy Assistance Program (LIHEAP) through local Community Action Agencies or apply for SWEPCO’s Neighbor to Neighbor emergency fund by calling 1-888-216-3523.
Related Regional Electric Guides:
Disclaimer: BillPayment.guide is an independent electric utility guide and is not affiliated with, endorsed by, or operated by Southwestern Electric Power Company or American Electric Power (AEP). All trademarks belong to AEP.
Anisur Rahman brings over 17 years of experience at the intersection of complex technology and digital strategy to BillPayment.guide. Active in the digital space since 2009, Anisur uses his deep industry insights to break down financial technologies, secure online payment methods, and digital platforms. His actionable guides help readers navigate the fast-paced digital economy and manage their online transactions with confidence.
