piedmontng.com or via Duke Energy Online Account.
Piedmont Natural Gas is a premier natural gas distribution company serving more than 1.1 million residential, commercial, industrial, and power generation customers across North Carolina (Charlotte, Greensboro, Winston-Salem), South Carolina (Greenville, Spartanburg), and Tennessee (Nashville).
Whether you need to log in to your Piedmont Natural Gas online account, submit an immediate one-time guest payment via Speedpay, enroll in AutoPay recurring automatic bank drafts, manage Equal Payment Plan (EPP) budget billing, track monthly therm gas usage, apply for Share the Warmth heating assistance, or report a gas leak, this comprehensive guide covers every payment channel and 24/7 customer care contact.
Piedmont Natural Gas Payment Options & Fee Breakdown
Compare available payment options, fees, and posting speeds:
| Payment Channel | Convenience Fee | Posting Speed |
|---|---|---|
| Piedmont Online Account & App (Bank ACH) | $0.00 (Free) | Same-Day Posting |
| AutoPay (Automatic Monthly Draft) | $0.00 (Free) | On Monthly Due Date |
| Speedpay Guest Pay (Card / Wallet) | $1.50 residential fee | Immediate Account Credit |
| Automated Phone System (Speedpay) | $1.50 card / Free ACH | Instant Confirmation |
| Authorized In-Person Pay Stations | $1.50 retailer fee | Within 24 Hours |
How to Pay Your Piedmont Gas Bill Online (Step-by-Step)
Method 1: Pay via Piedmont Online Account
- Navigate to: piedmontng.com/account.
- Enter your Email Address / Username and Password and click “Sign In”.
- Click “Pay Bill”.
- Enter checking account routing number and bank account number.
- Submit payment for zero-fee same-day processing.
Method 2: One-Time Quick Pay (Speedpay)
- Visit Piedmont Pay Bill Online.
- Click “Pay as Guest (Speedpay)”.
- Enter your 10-digit Piedmont Account Number and Mailing ZIP Code.
- Enter Debit/Credit card (Visa, MasterCard, Discover, Amex) details.
- Confirm the $1.50 convenience fee and submit payment.
Alternative Payment Channels
- AutoPay Setup: Automatically pay your monthly statement directly from your checking account on your due date with zero transaction fees.
- Equal Payment Plan (EPP): Divide seasonal winter heating gas bills into equal monthly payments based on 12-month historical consumption.
- Share the Warmth: Round up your monthly bill to fund emergency heating grants for low-income and elderly community members.
- Pay by Phone: Call Piedmont Natural Gas automated telephone banking 24/7 toll-free at 1-800-752-7504.
- Pay by Mail: Send payment check with bill coupon to:
Piedmont Natural Gas
P.O. Box 1246
Charlotte, NC 28201-1246 - Authorized Pay Stations: Pay cash at Walmart, Food Lion, Ingles, and Western Union locations across NC, SC, and TN.
Natural Gas Emergency & Leak Reporting
Piedmont Natural Gas Customer Service Directory
- Customer Support & Emergency (24/7): 1-800-752-7504 (Mon–Fri 7:30 AM – 7:00 PM EST for billing)
- Hearing Impaired (TTY): 711
- Official Gas Utility Portal: piedmontng.com
- Headquarters: 4720 Piedmont Row Dr, Charlotte, NC 28210
Frequently Asked Questions (FAQ)
What is my Piedmont Natural Gas Account Number format?
Your Piedmont account number is a 10-digit number located at the upper-right corner of your monthly gas statement.
How do I apply for LIHEAP heating assistance?
Eligible households in NC, SC, and TN can apply for the Low-Income Home Energy Assistance Program (LIHEAP) through their county Department of Social Services or Community Action Agency, or call Piedmont at 1-800-752-7504 for Share the Warmth funds.
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Disclaimer: BillPayment.guide is an independent natural gas utility guide and is not affiliated with, endorsed by, or operated by Piedmont Natural Gas Company, Inc. or Duke Energy Corporation. All trademarks belong to Piedmont Natural Gas.
Anisur Rahman brings over 17 years of experience at the intersection of complex technology and digital strategy to BillPayment.guide. Active in the digital space since 2009, Anisur uses his deep industry insights to break down financial technologies, secure online payment methods, and digital platforms. His actionable guides help readers navigate the fast-paced digital economy and manage their online transactions with confidence.
