dominionenergy.com or via Dominion Energy Online Account.
Dominion Energy North Carolina (formerly PSNC Energy) delivers clean, safe, and reliable natural gas to more than 600,000 residential, commercial, and industrial customers across 28 North Carolina counties (including Raleigh, Durham, Chapel Hill, Cary, Asheville, Gastonia, and Concord).
Whether you need to log in to your Dominion Energy NC online account, submit an immediate one-time guest payment via BillMatrix, enroll in AutoPay recurring automatic bank drafts, manage Budget Billing to eliminate high winter heating bills, track monthly therm consumption, apply for EnergyShare heating grants, or report a gas leak, this comprehensive guide covers every payment channel and 24/7 gas emergency contact.
Dominion Energy NC Payment Options & Fee Breakdown
Compare available payment options, fees, and posting speeds:
| Payment Channel | Convenience Fee | Posting Speed |
|---|---|---|
| Dominion Online Account & App (Bank ACH) | $0.00 (Free) | Same-Day Posting |
| AutoPay (Automatic Bank Draft / Card) | $0.00 (Free) | On Monthly Payment Due Date |
| BillMatrix Quick Pay (Card / Wallet) | $1.65 residential fee | Immediate Account Credit |
| Automated Phone System (BillMatrix) | $1.65 card / Free ACH | Instant Confirmation |
| Authorized In-Person Pay Stations | $1.50 retailer fee | Within 24 Hours |
How to Pay Your Dominion NC Gas Bill Online (Step-by-Step)
Method 1: Pay via Dominion Energy Online Account
- Navigate to: dominionenergy.com/north-carolina.
- Enter your User ID / Email and Password and click “Sign In”.
- Click “Pay Bill”.
- Enter checking account routing number and bank account number.
- Submit payment for zero-fee same-day processing.
Method 2: One-Time Quick Pay (BillMatrix)
- Visit Dominion Pay Bill Online.
- Click “Pay as Guest (BillMatrix)”.
- Enter your Dominion Energy NC Gas Account Number and ZIP Code.
- Enter Debit/Credit card (Visa, MasterCard, Discover, Amex) details.
- Confirm the $1.65 convenience fee and submit payment.
Alternative Payment Channels
- AutoPay Setup: Automatically pay your monthly statement directly from your checking account or card on your due date with zero transaction fees.
- Budget Billing: Smooth out seasonal winter heating spikes with predictable 12-month equal installments.
- EnergyShare Heating Grants: Emergency heating assistance for North Carolina families in crisis, administered through local Salvation Army agencies.
- Pay by Phone: Call Dominion Energy NC automated telephone banking 24/7 toll-free at 1-877-776-2427 (1-877-PSNC-GAS).
- Pay by Mail: Send payment check with bill coupon to:
Dominion Energy North Carolina
P.O. Box 26618
Richmond, VA 23261-6618 - Authorized Pay Stations: Pay cash at Walmart, Food Lion, Harris Teeter, and Western Union agents across North Carolina.
Natural Gas Emergency & Leak Reporting
Dominion Energy NC Customer Service Directory
- Customer Support & Gas Emergency (24/7): 1-877-776-2427
- Hearing Impaired (TTY): 711
- Official Gas Utility Portal: dominionenergy.com
- Regional Headquarters: 4211 Tudor Lane, Greensboro, NC 27404
Frequently Asked Questions (FAQ)
What happened to PSNC Energy?
PSNC Energy merged into Dominion Energy and now operates as Dominion Energy North Carolina. All natural gas service, billing portals, and emergency numbers are integrated into Dominion Energy systems.
How do I apply for LIHEAP heating grants in North Carolina?
Eligible low-income NC households can apply for LIHEAP through the North Carolina Department of Health and Human Services (NCDHHS) via epass.nc.gov or at their county Department of Social Services (DSS).
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Disclaimer: BillPayment.guide is an independent natural gas utility guide and is not affiliated with, endorsed by, or operated by Dominion Energy, Inc. or PSNC Energy. All trademarks belong to Dominion Energy.
Anisur Rahman brings over 17 years of experience at the intersection of complex technology and digital strategy to BillPayment.guide. Active in the digital space since 2009, Anisur uses his deep industry insights to break down financial technologies, secure online payment methods, and digital platforms. His actionable guides help readers navigate the fast-paced digital economy and manage their online transactions with confidence.
