pge.com or via Your Account Online.
Pacific Gas and Electric Company (PG&E) is one of the largest combined natural gas and electric energy companies in the United States, serving approximately 16 million people across a 70,000-square-mile service territory spanning Northern and Central California (including San Francisco, San Jose, Oakland, Sacramento, Fresno, and Bakersfield).
Whether you need to log in to PG&E Your Account, submit an immediate one-time guest payment via Paymentus, enroll in AutoPay recurring automatic bank drafts, manage Balanced Payment Plan (BPP) budget billing, track Time-of-Use (TOU) electricity pricing tiers, apply for California CARE/FERA 20–35% bill discounts, or report a power outage or gas leak, this comprehensive guide covers every payment channel and 24/7 customer support contact.
PG&E Payment Options & Fee Breakdown
Compare available payment options, fees, and posting speeds:
| Payment Channel | Convenience Fee | Posting Speed |
|---|---|---|
| PG&E Your Account & App (Bank ACH) | $0.00 (Free) | Same-Day Posting |
| AutoPay (Automatic Monthly Draft) | $0.00 (Free) | On Monthly Payment Due Date |
| Paymentus Guest Pay (Card / Wallet) | $1.35 residential fee | Immediate Account Credit |
| Automated Phone System (Paymentus) | $1.35 card / Free ACH | Instant Confirmation |
| Authorized In-Person Pay Stations | $1.50 retailer fee | Within 24 Hours |
How to Pay Your PG&E Bill Online (Step-by-Step)
Method 1: Pay via PG&E Your Account
- Navigate to: pge.com.
- Enter your Username and Password and click “Sign In”.
- Click “Pay Your Bill”.
- Enter checking account routing number and bank account number.
- Submit payment for zero-fee same-day processing.
Method 2: One-Time Guest Payment (Paymentus)
- Visit PG&E Pay Bill Online.
- Click “Pay as Guest (Paymentus)”.
- Enter your 11-digit PG&E Account Number and Mailing ZIP Code.
- Enter Debit/Credit card (Visa, MasterCard, Discover, Amex) details.
- Confirm the $1.35 convenience fee and submit payment.
Alternative Payment Channels
- AutoPay Setup: Automatically pay your monthly statement directly from your checking account on your due date with zero transaction fees.
- Balanced Payment Plan (BPP): Smooth out seasonal energy spikes with predictable 12-month equal installments.
- California CARE & FERA Discounts: Income-qualified households receive 20% to 35% monthly electric and gas discounts.
- Pay by Phone: Call PG&E automated telephone banking 24/7 toll-free at 1-800-743-5000 (Card pay line: 1-877-704-8470).
- Pay by Mail: Send payment check with bill coupon to:
PG&E
P.O. Box 997300
Sacramento, CA 95899-7300 - Authorized Pay Stations: Pay cash at Walmart, Safeway, Lucky, and Western Union locations across Northern and Central California.
Power Outage & Gas Emergency Reporting
pge.com/outages.
PG&E Customer Service Directory
- Customer Service Hotline (24/7): 1-800-743-5000
- Solar Customer Service: 1-877-743-4112
- Hearing Impaired (TTY): 711
- Official Utility Portal: pge.com
- Corporate Headquarters: PG&E Corporation, 300 Lakeside Dr, Oakland, CA 94612
Frequently Asked Questions (FAQ)
What is my PG&E Account Number format?
Your PG&E account number is an 11-digit number located at the top-left of your monthly energy bill.
How do I compare Time-of-Use (TOU) electricity pricing?
Log in to pge.com/rateanalysis to run an interactive rate comparison comparing off-peak and peak pricing schedules for your specific household usage patterns.
Related California Utility Guides:
Disclaimer: BillPayment.guide is an independent electric and gas utility guide and is not affiliated with, endorsed by, or operated by Pacific Gas and Electric Company or PG&E Corporation. All trademarks belong to PG&E.
Anisur Rahman brings over 17 years of experience at the intersection of complex technology and digital strategy to BillPayment.guide. Active in the digital space since 2009, Anisur uses his deep industry insights to break down financial technologies, secure online payment methods, and digital platforms. His actionable guides help readers navigate the fast-paced digital economy and manage their online transactions with confidence.
