nyc.gov/dep through DEP My DEP Account or CityPay.
The New York City Department of Environmental Protection (NYC DEP) manages the world’s largest municipal water supply and wastewater system, delivering more than 1 billion gallons of drinking water daily to 8.3 million residents across Manhattan, Brooklyn, Queens, The Bronx, and Staten Island.
Whether you need to log in to your My DEP Account, submit an immediate one-time guest payment via NYC CityPay with zero convenience fees for electronic checks, enroll in AutoPay recurring automatic bank drafts, track daily and hourly Automated Meter Reading (AMR) water consumption graphs, set up high-consumption water leak alerts, apply for the Home Water Assistance Program (HWAP), or report a fire hydrant leak, this comprehensive guide covers every payment channel and 24/7 city contact.
NYC DEP Payment Options & Fee Breakdown
Compare available payment options, fees, and posting speeds:
| Payment Channel | Convenience Fee | Posting Speed |
|---|---|---|
| My DEP Account (Electronic Check / ACH) | $0.00 (Free) | Same-Day Posting |
| AutoPay (Automatic Monthly Draft) | $0.00 (Free) | On Monthly Due Date |
| NYC CityPay (Credit / Debit Card) | 2.25% municipal card fee | Immediate Account Credit |
| Automated Phone System (CityPay) | Free ACH / Card fee | Instant Confirmation |
| Borough Customer Service Center (Walk-In) | $0.00 (Free) | Immediate In-Person Receipt |
How to Pay Your NYC Water Bill Online (Step-by-Step)
Method 1: Pay via My DEP Account Portal
- Navigate to: nyc.gov/dep (My DEP Account).
- Enter your Username and Password and click “Log In”.
- Click “Pay My Bill”.
- Enter checking account routing number and bank account number.
- Submit payment for zero-fee same-day processing.
Method 2: One-Time Quick Pay via NYC CityPay (No Login Required)
- Visit NYC CityPay.
- Select “Department of Environmental Protection (DEP)”.
- Enter your 13-digit NYC DEP Water Account Number.
- Select payment method: Electronic Check (Free) or Credit/Debit Card (2.25% fee).
- Submit payment to receive an instant electronic confirmation receipt.
Alternative Payment Channels
- AutoPay Setup: Automatically pay your quarterly or monthly water bill directly from your checking account on your due date with zero transaction fees.
- Leak Notification Program: Enroll in automated email and text leak alerts to be notified within 24 hours of abnormal continuous water flow.
- Home Water Assistance Program (HWAP): Qualifying low-income homeowners receive annual bill credits up to $145 on their water and sewer invoices.
- Pay by Phone: Call NYC DEP automated telephone pay line 24/7 at 718-595-7000 (or dial 311 inside NYC).
- Pay by Mail: Send payment check with bill coupon to:
NYC Water Board
P.O. Box 11863
Newark, NJ 07101-8163
NYC Water Emergency & Main Break Reporting
NYC DEP Customer Service Directory
- Customer Service Hotline: 718-595-7000 / Dial 311 (Mon–Fri 9:00 AM – 6:00 PM EST)
- 24/7 Emergency Dispatch: Dial 311
- Hearing Impaired (TTY): 212-504-4115 / 711
- Official Municipal Portal: nyc.gov/dep
- Headquarters: 59-17 Junction Blvd, 13th Floor, Flushing, NY 11373
Frequently Asked Questions (FAQ)
What is my NYC DEP Account Number format?
Your NYC DEP account number is a 13-digit number (format: XXXXXXXXXXXXX) located in the upper-right corner of your blue water and wastewater invoice.
How do I resolve a water lien or collection notice?
To prevent property lien sales, property owners must pay delinquent water balances or enter into a qualifying installment payment agreement (IPA) by calling 718-595-7000.
Related New York City & Civic Guides:
Disclaimer: BillPayment.guide is an independent municipal utility guide and is not affiliated with, endorsed by, or operated by the New York City Department of Environmental Protection (NYC DEP) or the NYC Water Board. All trademarks belong to their respective owners.
Anisur Rahman brings over 17 years of experience at the intersection of complex technology and digital strategy to BillPayment.guide. Active in the digital space since 2009, Anisur uses his deep industry insights to break down financial technologies, secure online payment methods, and digital platforms. His actionable guides help readers navigate the fast-paced digital economy and manage their online transactions with confidence.
