nationalgridus.com through National Grid Online Account (NYSE: NGG).
National Grid Massachusetts provides essential electric distribution and natural gas delivery service to more than 1.3 million electric customers and 950,000 natural gas customers across Massachusetts (including Greater Boston, Worcester, Lowell, Brockton, Cape Cod, and the Merrimack Valley).
Whether you need to log in to your National Grid Online Account, submit an immediate one-time guest payment via Speedpay, enroll in AutoPay recurring automatic bank drafts, manage Budget Billing to eliminate winter heating gas spikes, track smart meter electricity and gas usage graphs, apply for Mass Save energy efficiency rebates, or report a power outage or gas leak, this comprehensive guide covers every payment channel and 24/7 emergency contact.
National Grid MA Payment Options & Fee Breakdown
Compare available payment options, fees, and posting speeds:
| Payment Channel | Convenience Fee | Posting Speed |
|---|---|---|
| National Grid Online Account (Bank ACH) | $0.00 (Free) | Same-Day Posting |
| AutoPay (Automatic Monthly Draft) | $0.00 (Free) | On Monthly Payment Due Date |
| Speedpay Guest Pay (Card / Digital Wallet) | $1.95 residential fee | Immediate Account Credit |
| Automated Phone System (Speedpay) | $1.95 card / Free ACH | Instant Confirmation |
| Authorized In-Person Pay Stations | $1.50 retailer fee | Within 24 Hours |
How to Pay Your National Grid MA Bill Online (Step-by-Step)
Method 1: Pay via National Grid Online Account
- Navigate to: nationalgridus.com (Massachusetts Home).
- Enter your User ID / Email and Password and click “Sign In”.
- Click “Pay Bill”.
- Enter checking account routing number and bank account number.
- Submit payment for zero-fee same-day processing.
Method 2: One-Time Quick Pay (Speedpay)
- Visit National Grid Pay Bill Online.
- Click “Pay as Guest (Speedpay)”.
- Enter your 10-digit National Grid Account Number and Mailing ZIP Code.
- Enter Debit/Credit card (Visa, MasterCard, Discover, Amex) details.
- Confirm the $1.95 convenience fee and submit payment.
Alternative Payment Channels
- AutoPay Setup: Automatically pay your monthly statement directly from your checking account on your due date with zero transaction fees.
- Budget Plan: Smooth out seasonal winter heating gas spikes with predictable 12-month equal installments based on historical usage.
- Income-Eligible Discount Rate: Income-qualifying Massachusetts households receive a 32% discount on electric service and up to a 25% discount on gas service.
- Pay by Phone: Call National Grid MA automated telephone banking 24/7 toll-free at 1-800-322-3223 (Electric) / 1-800-233-5325 (Gas).
- Pay by Mail: Send payment check with bill coupon to:
National Grid
P.O. Box 11737
Newark, NJ 07101-4737 - Authorized Pay Stations: Pay cash at Stop & Shop, Star Market, Shaw’s, and Western Union agents across Massachusetts.
Power Outage & Gas Leak Emergency Reporting
National Grid MA Customer Service Directory
- Electric Customer Service: 1-800-322-3223 (Mon–Fri 7:00 AM – 7:00 PM EST)
- Gas Customer Service: 1-800-233-5325
- Hearing Impaired (TTY): 711
- Official Utility Portal: nationalgridus.com
- Massachusetts Office: National Grid, 40 Sylvan Rd, Waltham, MA 02451
Frequently Asked Questions (FAQ)
What is my National Grid Account Number format?
Your National Grid account number is a 10-digit number located in the upper-right corner of your yellow-and-white monthly billing statement.
How do I apply for Mass Save energy audits and heat pump rebates?
Massachusetts residential homeowners and renters can schedule a no-cost Home Energy Assessment and qualify for up to $10,000 in whole-home heat pump rebates by visiting masssave.com or calling 1-866-527-7283.
Related Massachusetts & New England Guides:
Disclaimer: BillPayment.guide is an independent electric and gas utility guide and is not affiliated with, endorsed by, or operated by National Grid USA or National Grid plc. All trademarks belong to National Grid.
Anisur Rahman brings over 17 years of experience at the intersection of complex technology and digital strategy to BillPayment.guide. Active in the digital space since 2009, Anisur uses his deep industry insights to break down financial technologies, secure online payment methods, and digital platforms. His actionable guides help readers navigate the fast-paced digital economy and manage their online transactions with confidence.
