macys.com/my-credit/gateway or via the Macy’s App.
The Macy’s Credit Card and Macy’s American Express Card (issued by DSNB / Citi) offer shoppers premier department store rewards: up to 5% back in Star Money rewards on Macy’s purchases (Silver, Gold, and Platinum Star Rewards tiers), 25% off Star Pass discount days, free shipping with no minimum purchase for Gold & Platinum members, and 3% back on dining / 2% at gas stations with the Amex card.
Whether you need to log in to your Macy’s Credit Gateway account, activate a newly received card, submit an immediate one-time guest payment, set up automatic recurring monthly AutoPay, track Star Rewards balances, or contact cardholder support, this comprehensive guide covers every payment channel and customer care contact.
Macy’s Credit Card Payment Options Overview
Compare available payment options, fees, and posting speeds:
| Payment Channel | Convenience Fee | Posting Speed |
|---|---|---|
| Macy’s Credit Gateway & App (ACH) | $0.00 (Free) | Same-Day Credit if made by 11:59 PM EST |
| AutoPay (Automatic Bank Draft) | $0.00 (Free) | On Monthly Payment Due Date |
| Macy’s Department Store Registers | $0.00 (Free) | Immediate Available Credit Restoration |
| Automated Phone Banking (IVR) | $0.00 (Free) | Instant Confirmation |
How to Pay Your Macy’s Credit Card Online (Step-by-Step)
- Navigate to: macys.com/my-credit/gateway (or open Macy’s App).
- Enter your Email Address and Password and click “Sign In”.
- Select your active Macy’s Card account.
- Click “Make a Payment”.
- Enter checking account routing number and bank account number.
- Choose payment amount: Minimum Due, Statement Balance, or Custom Amount.
- Submit payment to receive an instant electronic confirmation receipt.
Alternative Payment Channels
- Macy’s Mobile App: View Star Rewards point accumulation, scan wallet passes, and pay bills on iOS and Android.
- In-Store Payment: Pay in person with cash, debit card, or check at any checkout register or customer service desk at any Macy’s store nationwide.
- Pay by Phone: Call Macy’s Credit Customer Service toll-free 24/7 at 1-888-257-6229.
- Pay by Mail: Send payment check with statement coupon to:
Macy’s Credit Services
P.O. Box 78008
Phoenix, AZ 85062-8008
Macy’s Cardholder Support Directory
- Cardholder Customer Support (24/7): 1-888-257-6229
- Macy’s American Express Card Support: 1-866-593-3927
- Hearing Impaired (TDD/TTY): 711
- Official Retail Portal: macys.com/credit
- Bank Issuer: Department Stores National Bank (DSNB) / Citibank, N.A., Sioux Falls, SD
Frequently Asked Questions (FAQ)
How do I activate my new Macy’s Credit Card?
Activate your new card online at macys.com/activate or by calling automated card activation at 1-888-257-6229 with your card number and security information.
What are Star Money rewards and when do they expire?
Once you earn 1,000 points, you receive $10 in Star Money. Star Money is valid for 30 days on any merchandise at Macy’s (with no brand exclusions).
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Disclaimer: BillPayment.guide is an independent retail credit guide and is not affiliated with, endorsed by, or operated by Macy’s, Inc., Department Stores National Bank, or Citibank, N.A. All trademarks belong to their respective owners.
Anisur Rahman brings over 17 years of experience at the intersection of complex technology and digital strategy to BillPayment.guide. Active in the digital space since 2009, Anisur uses his deep industry insights to break down financial technologies, secure online payment methods, and digital platforms. His actionable guides help readers navigate the fast-paced digital economy and manage their online transactions with confidence.
