jea.com through jea.com/myaccount.
JEA (Jacksonville Electric Authority) is the eighth largest community-owned municipal electric utility in the United States, delivering electricity to more than 500,000 customers and water/wastewater services to over 380,000 accounts across Jacksonville, Duval County, and portions of St. Johns, Clay, and Nassau counties in Florida.
Whether you need to log in to your JEA online account, make an immediate one-time guest payment via KUBRA EZ-Pay, enroll in AutoPay or Budget Billing, monitor smart meter energy graphs, report a power outage or water main break, or request a payment extension, this comprehensive guide covers every billing option and customer service channel.
JEA Payment Options & Fee Breakdown
Compare available payment options, fees, and posting speeds:
| Payment Channel | Convenience Fee | Posting Speed |
|---|---|---|
| JEA Online Account (Bank ACH) | $0.00 (Free) | Same-Day Posting |
| AutoPay (Automatic Bank Draft) | $0.00 (Free) | On Due Date |
| KUBRA EZ-Pay (Card / Digital Wallet) | $0.00 (Free for residential) | Immediate Credit |
| Automated Phone Banking (KUBRA) | $0.00 (Free) | Instant Confirmation |
| JEA Downtown Customer Center | $0.00 (Free) | Immediate Posting |
How to Pay Your JEA Bill Online (Step-by-Step)
Method 1: Pay via JEA Online Account
- Navigate to: jea.com/myaccount.
- Enter your User ID and Password and click “Log In”.
- From your account dashboard, click “Pay Bill”.
- Enter checking account details or debit/credit card (Visa, MasterCard, Discover, Amex).
- Confirm submission to receive an instant confirmation receipt.
Method 2: One-Time Guest Payment (KUBRA EZ-Pay)
- Visit jea.com/payonline.
- Click “Pay as Guest”.
- Enter your 10-digit JEA Account Number and Service ZIP Code.
- Enter payment details and submit for immediate credit.
Alternative Payment Channels
- AutoPay Setup: Automatically pay your monthly combined utility bill from your checking account on your due date with zero transaction fees.
- Budget Billing: Avoid seasonal summer cooling spikes with equalized 12-month average payments.
- Pay by Phone: Call JEA automated phone banking 24/7 at 1-904-665-6000 or toll-free at 1-800-683-6000.
- Pay by Mail: Send payment check with statement coupon to:
JEA
P.O. Box 45047
Jacksonville, FL 32232-5047 - Authorized Pay Stations: Pay cash at Winn-Dixie, Publix, Walmart, CVS, and Walgreens across Jacksonville via Fidelity Express and Western Union.
Power Outage & Water Emergency Reporting
jea.com/outage.
JEA Customer Service Directory
- Customer Support & Emergency (24/7): 1-904-665-6000 / 1-800-683-6000
- Hearing Impaired (TDD): 1-904-665-6027
- Official Municipal Website: jea.com
- Headquarters: 225 Pearl Street North, Jacksonville, FL 32202
Frequently Asked Questions (FAQ)
What is my JEA Account Number?
Your JEA account number is a 10-digit number printed in the top right corner of your monthly billing statement.
How do I apply for utility assistance in Jacksonville?
Jacksonville residents can apply for the Low-Income Home Energy Assistance Program (LIHEAP) administered by the City of Jacksonville or apply for JEA’s Neighbor to Neighbor emergency utility assistance fund by calling 904-630-CITY.
Related Municipal Utility Guides:
Disclaimer: BillPayment.guide is an independent municipal utility guide and is not affiliated with, endorsed by, or operated by JEA. All trademarks belong to JEA.
Anisur Rahman brings over 17 years of experience at the intersection of complex technology and digital strategy to BillPayment.guide. Active in the digital space since 2009, Anisur uses his deep industry insights to break down financial technologies, secure online payment methods, and digital platforms. His actionable guides help readers navigate the fast-paced digital economy and manage their online transactions with confidence.
