aesindiana.com.
AES Indiana (formerly Indianapolis Power & Light Company / IPL) provides retail electric service to more than 513,000 residential, commercial, and industrial customers across a 528-square-mile territory in Indianapolis and Marion County, Indiana.
Whether you need to log in to your AES Indiana online account, submit an immediate one-time guest payment via KUBRA EZ-Pay, enroll in AutoPay or Budget Billing, monitor smart meter energy consumption graphs, report a power outage, or arrange a payment extension, this comprehensive guide covers every payment channel and customer support contact.
AES Indiana Payment Options & Fee Breakdown
Compare available payment options, fees, and posting speeds:
| Payment Channel | Convenience Fee | Posting Speed |
|---|---|---|
| AES Indiana Online Account (Bank ACH) | $0.00 (Free) | Same-Day Posting |
| AutoPay (Automatic Bank Draft) | $0.00 (Free) | On Due Date |
| KUBRA EZ-Pay (Card / Digital Wallet) | $1.95 residential fee | Immediate Credit |
| Automated Phone System (KUBRA) | $1.95 fee / Free ACH | Instant Confirmation |
| Authorized In-Person Pay Stations | $1.50–$2.00 retailer fee | Within 24 Hours |
How to Pay Your AES Indiana Bill Online (Step-by-Step)
Method 1: Pay via AES Indiana Online Account (Free Bank Draft)
- Navigate to: aesindiana.com/my-account.
- Enter your Username / Email and Password and click “Log In”.
- From your account summary, click “Pay Bill”.
- Enter your checking account routing and account numbers.
- Select payment date and click “Authorize Payment”.
Method 2: One-Time Guest Payment (KUBRA EZ-Pay)
- Visit AES Indiana Ways to Pay.
- Click “Pay as Guest (EZ-Pay)”.
- Enter your 10-digit AES Indiana Account Number and Service ZIP Code.
- Enter your Debit/Credit card (Visa, MasterCard, Discover, Amex) details.
- Confirm the $1.95 fee and submit your payment.
Alternative Payment Channels
- AutoPay Setup: Automatically pay your monthly electric bill directly from your checking account on your due date with zero transaction fees.
- Budget Billing: Eliminate summer air conditioning spikes with a predictable 12-month equalized payment plan.
- Pay by Phone: Call AES Indiana automated phone banking toll-free at 1-888-261-8667.
- Pay by Mail: Send payment check with bill voucher to:
AES Indiana
P.O. Box 110
Indianapolis, IN 46206-0110 - Authorized Pay Stations: Pay cash at Kroger, Walmart, CVS, and authorized pay stations across Marion County.
Power Outage Reporting & Safety
aesindiana.com/outages.
AES Indiana Customer Service Directory
- Customer Support & Billing: 1-317-261-8222 (Mon–Fri 8:00 AM – 5:00 PM EST)
- Toll-Free Support: 1-888-261-8222
- 24/7 Outage Reporting: 1-317-261-8111
- Official Website: aesindiana.com
- Headquarters: One Monument Circle, Indianapolis, IN 46204
Frequently Asked Questions (FAQ)
What happened to Indianapolis Power & Light (IPL)?
In 2021, Indianapolis Power & Light officially rebranded as AES Indiana under its global parent company The AES Corporation. All account numbers, login credentials, and billing features transferred seamlessly.
How do I apply for energy assistance in Indianapolis?
Eligible low-income households in Marion County can apply for the Low-Income Home Energy Assistance Program (LIHEAP) and the AES Indiana Power of Change emergency assistance fund through Community Action of Greater Indianapolis (CAGI).
Related Energy & Utility Guides:
Disclaimer: BillPayment.guide is an independent electric utility informational guide and is not affiliated with, endorsed by, or operated by AES Indiana or The AES Corporation. All trademarks belong to AES Indiana.
Anisur Rahman brings over 17 years of experience at the intersection of complex technology and digital strategy to BillPayment.guide. Active in the digital space since 2009, Anisur uses his deep industry insights to break down financial technologies, secure online payment methods, and digital platforms. His actionable guides help readers navigate the fast-paced digital economy and manage their online transactions with confidence.
