choptankelectric.coop through SmartHub.
Choptank Electric Cooperative is a member-owned non-profit electric distribution utility providing reliable electricity and rural fiber broadband (Choptank Fiber) to more than 55,000 member accounts across Maryland’s nine Eastern Shore counties (Caroline, Cecil, Dorchester, Kent, Queen Anne’s, Somerset, Talbot, Wicomico, and Worcester).
Whether you need to log in to your SmartHub portal, submit an immediate one-time guest payment via Pay Now, enroll in AutoPay recurring automatic bank drafts or credit card billing, track hourly kilowatt consumption, report an electric power outage or downed wire, or apply for member capital credits, this comprehensive guide covers every billing method and 24/7 co-op contact.
Choptank Electric Payment Options & Fee Breakdown
Compare available payment options, fees, and posting speeds:
| Payment Channel | Convenience Fee | Posting Speed |
|---|---|---|
| SmartHub Web & Mobile App (ACH / Card) | $0.00 (Free) | Same-Day Posting |
| SmartHub Pay Now (No-Login Guest) | $0.00 (Free) | Immediate Credit |
| AutoPay (Automatic Bank Draft / Card) | $0.00 (Free) | On Due Date |
| Automated Phone System (IVR) | $0.00 (Free) | Instant Confirmation |
| District Member Service Centers | $0.00 (Free) | Immediate Posting |
How to Pay Your Choptank Electric Bill Online (Step-by-Step)
Method 1: Pay via SmartHub Account
- Navigate to: choptankelectric.smarthub.coop (or open SmartHub App).
- Enter your Email Address and Password and click “Login”.
- From your account overview, click “Pay My Bill”.
- Select payment method: Checking/Savings Account (ACH) or Debit/Credit Card (Visa, MasterCard, Discover).
- Confirm submission to receive an instant electronic confirmation receipt.
Method 2: One-Time Guest Payment (SmartHub Pay Now)
- Visit Choptank SmartHub Pay Now.
- Enter your Choptank Electric Account Number and Last Name / Business Name.
- Enter debit/credit card or bank details and submit payment without password login.
Alternative Payment Channels
- AutoPay Setup: Automatically pay your monthly statement directly from your bank account or card on your due date with zero transaction fees.
- Budget Billing: Eliminate seasonal heating and cooling spikes with equalized 12-month installments.
- Pay by Phone: Call Choptank Electric automated phone banking 24/7 toll-free at 1-866-999-8821.
- Pay by Mail: Send payment check with bill coupon to:
Choptank Electric Cooperative
P.O. Box 430
Denton, MD 21629-0430 - In-Person Walk-In Centers:
Denton Headquarters: 10384 River Road, Denton, MD 21629
Salisbury District Office: 6520 Walston Switch Rd, Salisbury, MD 21804
Power Outage Reporting & Safety
Choptank Electric Customer Service Directory
- Member Customer Support: 1-877-892-0001 (Mon–Fri 8:00 AM – 4:30 PM EST)
- 24/7 Outage Hotline: 1-800-410-4043
- Automated Pay by Phone: 1-866-999-8821
- Hearing Impaired (TTY): 711
- Official Utility Portal: choptankelectric.coop
- Headquarters: 10384 River Road, Denton, MD 21629
Frequently Asked Questions (FAQ)
What is my Choptank Electric Account Number?
Your Choptank account number is located in the upper-right corner of your monthly billing statement or on your SmartHub dashboard.
What are member Capital Credits?
As a non-profit member-owned cooperative, margins are allocated back to members as Capital Credits, which are periodically retired and returned as bill credits or checks based on board authorization.
Related Maryland Utility Guides:
Disclaimer: BillPayment.guide is an independent electric utility guide and is not affiliated with, endorsed by, or operated by Choptank Electric Cooperative, Inc. All trademarks belong to Choptank Electric.
Anisur Rahman brings over 17 years of experience at the intersection of complex technology and digital strategy to BillPayment.guide. Active in the digital space since 2009, Anisur uses his deep industry insights to break down financial technologies, secure online payment methods, and digital platforms. His actionable guides help readers navigate the fast-paced digital economy and manage their online transactions with confidence.
