alabamapower.com or via the Alabama Power Mobile App.
Alabama Power Company provides reliable electric service to 1.5 million homes and businesses across a 44,500-square-mile service territory in the southern two-thirds of Alabama (including Birmingham, Montgomery, Mobile, and Tuscaloosa).
Whether you need to log in to your Alabama Power online account, submit an immediate one-time guest payment via BillMatrix, enroll in AutoPay or Budget Billing to equalize seasonal air conditioning spikes, track hourly smart meter kilowatt usage, report a power outage, or request energy assistance, this comprehensive guide covers every billing method and 24/7 utility contact.
Alabama Power Payment Options & Fee Breakdown
Compare available payment options, fees, and posting speeds:
| Payment Channel | Convenience Fee | Posting Speed |
|---|---|---|
| Alabama Power Online Portal (Bank ACH) | $0.00 (Free) | Same-Day Posting |
| AutoPay (Automatic Bank Draft) | $0.00 (Free) | On Due Date |
| BillMatrix Guest Pay (Card / Wallet) | $2.25 residential fee | Immediate Credit |
| Automated Phone System (BillMatrix) | $2.25 fee / Free ACH | Instant Confirmation |
| Alabama Power Appliance Centers | $0.00 (Free) | Immediate Posting |
How to Pay Your Alabama Power Bill Online (Step-by-Step)
Method 1: Pay via Alabama Power Customer Account
- Navigate to: alabamapower.com/my-account.
- Enter your Username and Password and click “Log In”.
- From your account summary dashboard, click “Pay Bill”.
- Enter checking account routing number and bank account number.
- Submit payment for zero-fee same-day processing.
Method 2: One-Time Guest Payment (BillMatrix)
- Visit Alabama Power Pay Now.
- Enter your 10-digit Alabama Power Account Number and Service Address ZIP Code.
- Enter Debit/Credit card (Visa, MasterCard, Discover, Amex) details.
- Confirm the $2.25 fee and submit your payment.
Alternative Payment Channels
- AutoPay Setup: Automatically pay your monthly statement directly from your checking account on your due date with zero transaction fees.
- Budget Billing: Eliminate seasonal summer cooling bill spikes with equalized 12-month installments.
- Pay by Phone: Call Alabama Power automated phone banking 24/7 at 1-800-245-6802.
- Pay by Mail: Send payment check with bill coupon to:
Alabama Power Payments
P.O. Box 242
Birmingham, AL 35292-0001 - Alabama Power Appliance Centers & Agents: Pay cash at any local Alabama Power company store or authorized Western Union / MoneyGram retailer.
Power Outage Reporting & Safety
alabamapower.com/outages.
Alabama Power Customer Service Directory
- Customer Support Hotline: 1-800-245-6802 (Mon–Fri 7:00 AM – 7:00 PM CST)
- 24/7 Outage Dispatch: 1-800-888-2726
- Hearing Impaired (TTY): 711
- Official Utility Portal: alabamapower.com
- Parent Company: Southern Company, 600 North 18th Street, Birmingham, AL 35203
Frequently Asked Questions (FAQ)
What is my Alabama Power Account Number?
Your Alabama Power account number is a 10-digit number located at the top-right corner of your monthly billing statement.
How do I apply for energy assistance in Alabama?
Eligible low-income households can apply for the Low-Income Home Energy Assistance Program (LIHEAP) through local Community Action Agencies or apply for Alabama Power’s Project SHARE energy assistance fund administered by the Salvation Army.
Related Southeast Utility Guides:
Disclaimer: BillPayment.guide is an independent electric utility guide and is not affiliated with, endorsed by, or operated by Alabama Power Company or Southern Company. All trademarks belong to Alabama Power.
Anisur Rahman brings over 17 years of experience at the intersection of complex technology and digital strategy to BillPayment.guide. Active in the digital space since 2009, Anisur uses his deep industry insights to break down financial technologies, secure online payment methods, and digital platforms. His actionable guides help readers navigate the fast-paced digital economy and manage their online transactions with confidence.
