durhamnc.gov/water through Durham Water Customer Portal.
The City of Durham Department of Water Management delivers clean, high-quality drinking water and wastewater collection for more than 300,000 residents and Research Triangle Park businesses across Durham, North Carolina.
Whether you need to log in to your Durham Water online portal, submit an immediate one-time guest payment via Paymentus, enroll in automatic monthly AutoPay bank drafts or credit card billing, track monthly water consumption, report a water main break, or request a plumbing leak adjustment, this comprehensive guide covers every billing method and municipal contact.
Durham Water Payment Options Breakdown
Compare available payment options, fees, and posting speeds:
| Payment Channel | Convenience Fee | Posting Speed |
|---|---|---|
| Durham Water Customer Portal (Bank ACH) | $0.00 (Free) | Same-Day Posting |
| Paymentus Guest Pay (Card / Wallet) | $0.00 (Free) | Immediate Credit |
| AutoPay (Automatic Bank Draft) | $0.00 (Free) | On Due Date |
| Automated Phone System (Paymentus) | $0.00 (Free) | Instant Confirmation |
| City Hall Cashier Windows | $0.00 (Free) | Immediate Posting |
How to Pay Your Durham Water Bill Online (Step-by-Step)
Method 1: Pay via Durham Water Portal
- Navigate to: durhamnc.gov/water.
- Enter your User ID and Password and click “Log In”.
- Select your active water utility account.
- Enter checking account routing number and bank account number.
- Submit payment for zero-fee same-day processing.
Method 2: One-Time Guest Payment (Paymentus)
- Visit City of Durham Paymentus.
- Enter your 12-digit Customer-Account Number (format:
XXXXXX-XXXXXX). - Enter Debit/Credit card (Visa, MasterCard, Discover) details.
- Submit payment with zero convenience fees.
Alternative Payment Channels
- AutoPay Setup: Automatically pay your monthly statement directly from your bank account on your due date with zero fees.
- Pay by Phone: Call City of Durham automated phone billing toll-free 24/7 at 919-560-1200.
- Pay by Mail: Send payment check with statement coupon to:
City of Durham – Water Management
P.O. Box 30041
Durham, NC 27702-3041 - City Hall In-Person Windows:
Durham City Hall Revenue Desk
101 City Hall Plaza, 1st Floor
Durham, NC 27701
(Open Mon–Fri 8:00 AM – 5:00 PM).
Water Emergency & Main Break Reporting
Durham Water Customer Service Directory
- Customer Billing Support: 919-560-1200 (Mon–Fri 8:00 AM – 5:00 PM EST)
- 24/7 Emergency Dispatch: 919-560-4344
- Hearing Impaired (TTY): 711
- Official Municipal Portal: durhamnc.gov/water
- Department Headquarters: 101 City Hall Plaza, Durham, NC 27701
Frequently Asked Questions (FAQ)
What is my Durham Water Account Number format?
Your Durham Water account number is a 12-digit number divided by a hyphen (e.g. 123456-789012) found at the top right of your monthly water statement.
How do I apply for water bill assistance in Durham?
Eligible low-income Durham residents can apply for the Water Hardship Fund administered by Durham County Social Services by calling 919-560-1200.
Related North Carolina Utility Guides:
Disclaimer: BillPayment.guide is an independent municipal utility guide and is not affiliated with, endorsed by, or operated by the City of Durham Department of Water Management. All trademarks belong to the City of Durham.
Anisur Rahman brings over 17 years of experience at the intersection of complex technology and digital strategy to BillPayment.guide. Active in the digital space since 2009, Anisur uses his deep industry insights to break down financial technologies, secure online payment methods, and digital platforms. His actionable guides help readers navigate the fast-paced digital economy and manage their online transactions with confidence.
