dominionenergy.com.
Dominion Energy, Inc. is one of America’s largest energy infrastructure companies, providing clean electricity and natural gas distribution to approximately 7 million customer accounts across 15 states—headlined by major electric utility operations in Virginia and the Carolinas, and natural gas distribution networks across the Midwest and Intermountain West.
Whether you need to log in to your Dominion Energy customer account, make an immediate guest payment via Paymentus / BillMatrix, enroll in AutoPay or Budget Billing, monitor hourly smart meter kilowatt-hour usage, report a power outage, or report a natural gas emergency, this comprehensive guide covers every payment channel and customer support contact.
Dominion Energy Payment Channels & Fee Breakdown
Compare available payment options, convenience fees, and posting speeds:
| Payment Channel | Convenience Fee | Posting Speed |
|---|---|---|
| Online Customer Portal (Bank ACH) | $0.00 (Free) | Same-Day Credit |
| AutoPay (Automatic Bank Draft) | $0.00 (Free) | On Due Date |
| Speedpay / Paymentus (Card / ACH) | $1.65 residential fee | Immediate Credit |
| Automated Phone System (IVR) | $1.65 fee (Card) / Free (ACH) | Instant Confirmation |
| Authorized In-Person Pay Stations | $1.50–$2.00 retailer fee | Within 24 Hours |
How to Pay Your Dominion Energy Bill Online (Step-by-Step)
Method 1: Pay via Dominion Energy Online Account (Free Bank Draft)
- Navigate to: dominionenergy.com/sign-in.
- Enter your User ID and Password and click “Sign In”.
- From your account summary dashboard, click “Pay Bill”.
- Enter your checking account routing number and bank account number.
- Select your payment date and click “Authorize Payment”.
Method 2: One-Time Guest Payment (Card / Digital Wallet)
- Visit dominionenergy.com/billing-and-payments/pay-my-bill.
- Select “Quick Pay / Pay as Guest”.
- Enter your Dominion Energy Account Number and Service Address ZIP Code.
- Enter your Debit/Credit card (Visa, MasterCard, Discover, Amex) details.
- Review the third-party fee and submit your payment.
Alternative Payment Channels
- Dominion Energy Mobile App: View energy consumption graphs, pay bills, and report outages on iOS and Android.
- AutoPay Setup: Automatically pay your monthly utility balance from your checking account on your due date with zero fees.
- Budget Billing: Eliminate seasonal heating and air conditioning spikes with a predictable 12-month equalized payment plan.
- Pay by Phone: Call Dominion Energy automated telephone banking at 1-866-366-4357 (1-866-DOM-HELP).
- Pay by Mail: Send payment check with bill voucher to:
Dominion Energy Virginia
P.O. Box 26543
Richmond, VA 23261-6543
Power Outage & Gas Leak Emergency Reporting
Dominion Energy Customer Service Directory
- Virginia / North Carolina Electric Support: 1-866-366-4357 (Mon–Fri 8:00 AM – 5:00 PM EST)
- South Carolina Electric & Gas: 1-800-251-7234
- Ohio Natural Gas: 1-800-362-7557
- Utah / Wyoming Gas: 1-800-323-5517
- Official Website: dominionenergy.com
- Headquarters: 120 Tredegar St, Richmond, VA 23219
Frequently Asked Questions (FAQ)
What is my Dominion Energy Account Number?
Your Dominion Energy account number is a 10-digit number printed on the upper right corner of your monthly billing statement.
How do I apply for energy assistance with Dominion Energy?
Dominion Energy offers the EnergyShare program providing up to $600 in emergency bill payment assistance for customers experiencing financial hardship. Call 2-1-1 or visit dominionenergy.com/energyshare to apply.
Related Energy & Utility Guides:
Disclaimer: BillPayment.guide is an independent energy utility informational guide and is not affiliated with, endorsed by, or operated by Dominion Energy, Inc. All trademarks belong to Dominion Energy.
Anisur Rahman brings over 17 years of experience at the intersection of complex technology and digital strategy to BillPayment.guide. Active in the digital space since 2009, Anisur uses his deep industry insights to break down financial technologies, secure online payment methods, and digital platforms. His actionable guides help readers navigate the fast-paced digital economy and manage their online transactions with confidence.
