newrez.com or via Newrez Mobile App.
HomeDirect Mortgage (serviced by Newrez LLC) provides nationwide residential home mortgage servicing for conventional conforming, FHA, VA, USDA, and refinancing loans, protecting homeowners with digital account management, escrow analysis, and flexible payment solutions.
Whether you need to log in to Newrez Online Account portal, submit an immediate monthly mortgage payment with zero convenience fees, set up automatic recurring monthly AutoPay or bi-weekly payment drafts, manage escrow reserves for property taxes and hazard insurance, generate an official 10-day payoff quote, or download IRS Form 1098 year-end mortgage interest tax statements, this comprehensive guide covers every payment channel and customer support contact.
Newrez / HomeDirect Mortgage Payment Options Overview
Compare available payment options, fees, and posting speeds:
| Payment Channel | Convenience Fee | Posting Speed |
|---|---|---|
| Newrez Online & App (Bank ACH) | $0.00 (Free) | Same-Day Credit if made by 8:00 PM EST |
| AutoPay (Automatic Monthly Draft) | $0.00 (Free) | On Monthly Payment Due Date |
| Bi-Weekly Payment Service | $0.00 (Free) | Every 2 Weeks (13 Full Payments/Yr) |
| Automated Phone Banking (IVR) | $0.00 (Free ACH) | Instant Confirmation |
How to Pay Your Mortgage Online (Step-by-Step)
- Navigate to: newrez.com/login (or open Newrez App).
- Enter your Username / Email and Password in the login box.
- Click “Log In”.
- Select your active HomeDirect / Newrez Mortgage Loan.
- Click “Make a Payment”.
- Enter checking account routing number and bank account number.
- Choose payment allocation: Regular Monthly Due, Principal Curtailment, or Escrow.
- Submit payment to receive an instant electronic confirmation receipt number.
Alternative Payment Channels
- AutoPay Setup: Automatically pay your monthly statement directly from your checking account on your due date with zero transaction fees.
- Bi-Weekly AutoPay: Draft half of your monthly mortgage payment every two weeks to make one extra full payment each year, accelerating mortgage payoff.
- Pay by Phone: Call Newrez Mortgage automated phone banking 24/7 toll-free at 1-888-673-5660.
- Pay by Mail: Send payment check with loan coupon to:
Newrez LLC
P.O. Box 70870
Charlotte, NC 28272-0870
Newrez / HomeDirect Customer Support Directory
- Mortgage Customer Service: 1-888-673-5660 (Mon–Fri 8:00 AM – 8:00 PM EST, Sat 8:00 AM – 5:00 PM EST)
- Payment Assistance & Hardship: 1-888-673-5660 (Opt 4)
- Hearing Impaired (TTY): 711
- Official Servicer Portal: newrez.com
- Corporate Headquarters: Newrez LLC, 1100 Virginia Dr, Suite 125, Fort Washington, PA 19034
Frequently Asked Questions (FAQ)
What is my Newrez Mortgage Account Number format?
Your Newrez loan number is a 10-digit number located at the top-right corner of your monthly mortgage billing statement.
How do I generate an official 10-day payoff statement?
Log in to newrez.com, navigate to “Loan Details > Payoff Statement”, and generate your calculate payoff quote with daily per diem interest and wire instructions.
Related Mortgage Guides:
Disclaimer: BillPayment.guide is an independent mortgage resource guide and is not affiliated with, endorsed by, or operated by HomeDirect Mortgage or Newrez LLC. All trademarks belong to Newrez.
Anisur Rahman brings over 17 years of experience at the intersection of complex technology and digital strategy to BillPayment.guide. Active in the digital space since 2009, Anisur uses his deep industry insights to break down financial technologies, secure online payment methods, and digital platforms. His actionable guides help readers navigate the fast-paced digital economy and manage their online transactions with confidence.
