citi.com/mortgage or through Cenlar FSB / LoanCare.
CitiMortgage, Inc. (a subsidiary of Citigroup Inc.) provides residential mortgage origination and loan servicing for conventional, jumbo, FHA, and VA home loans across the United States, with subservicing partnerships managed alongside leading national subservicing institutions.
Whether you need to log in to Citi Online Banking or the subservicing borrower portal, submit an immediate monthly mortgage payment, set up automatic recurring monthly AutoPay, manage escrow property tax and homeowners insurance reserves, generate an official 10-day mortgage payoff quote, or view IRS Form 1098 year-end tax statements, this comprehensive guide covers every payment channel and borrower support contact.
CitiMortgage Payment Options Overview
Compare available payment options, fees, and posting speeds:
| Payment Channel | Convenience Fee | Posting Speed |
|---|---|---|
| Citi Online Banking & Mobile App | $0.00 (Free) | Same-Day Credit if made by 11:59 PM EST |
| AutoPay (Automatic Bank Draft) | $0.00 (Free) | On Monthly Payment Due Date |
| Citibank Branch Teller Windows | $0.00 (Free) | Immediate Same-Day Posting |
| Automated Phone Banking (IVR) | $0.00 (Free) | Instant Confirmation |
How to Pay Your CitiMortgage Bill Online (Step-by-Step)
- Navigate to: citi.com/mortgage (or open Citi Mobile App).
- Enter your User ID and Password and click “Sign On”.
- Select your active CitiMortgage Account.
- Click “Payments > Pay Bill”.
- Select payment source: Citibank checking account or external bank account (ACH).
- Choose payment type: Regular Monthly Payment, Principal Reduction, or Escrow Curtailment.
- Submit payment to receive an instant electronic confirmation receipt.
Alternative Payment Channels
- Citi Mobile App: Make payments, review escrow statements, and download 1098 forms on iOS and Android.
- Citibank Branches: Pay in person with cash or check at any Citibank financial center branch nationwide.
- Pay by Phone: Call CitiMortgage Customer Service toll-free at 1-800-283-7918.
- Pay by Mail: Send payment check with mortgage remittance coupon to:
CitiMortgage, Inc.
P.O. Box 78015
Phoenix, AZ 85062-8015
CitiMortgage Customer Service Directory
- Mortgage Customer Support: 1-800-283-7918 (Mon–Fri 8:00 AM – 8:00 PM EST)
- Payment Assistance & Hardship: 1-800-283-7918
- Hearing Impaired (TTY): 1-800-325-1865
- Official Banking Portal: citi.com/mortgage
- Corporate Headquarters: Citigroup Inc., New York, NY
Frequently Asked Questions (FAQ)
How do I obtain a 10-day payoff quote for my CitiMortgage?
Log into Citi Online Banking, navigate to “Mortgage Services > Payoff Statement”, and generate your calculated 10-day payoff quote with per diem daily interest.
Can I make extra principal payments online?
Yes. When scheduling an online payment, specify an additional amount in the “Principal Only” field to apply excess funds directly toward reducing your mortgage loan principal balance.
Related Mortgage & Finance Guides:
Disclaimer: BillPayment.guide is an independent mortgage guide and is not affiliated with, endorsed by, or operated by Citigroup Inc. or CitiMortgage, Inc. All trademarks belong to Citigroup.
Anisur Rahman brings over 17 years of experience at the intersection of complex technology and digital strategy to BillPayment.guide. Active in the digital space since 2009, Anisur uses his deep industry insights to break down financial technologies, secure online payment methods, and digital platforms. His actionable guides help readers navigate the fast-paced digital economy and manage their online transactions with confidence.
