studentaid.gov.\n\n\n
FedLoan Servicing (operated by the Pennsylvania Higher Education Assistance Agency / PHEAA) was previously the exclusive federal servicer managing the Public Service Loan Forgiveness (PSLF) program and Teacher Loan Forgiveness for millions of federal student loan borrowers.
\n\n
Following PHEAA’s decision not to renew its federal servicing contract, all federal accounts were transferred to new loan servicers. If your student loans were originally with FedLoan Servicing, this comprehensive guide explains how to look up your new servicer on StudentAid.gov, access past payment records, set up online payments, and continue tracking PSLF qualifying payment counts.
\n\n
FedLoan Servicing Portfolio Transition Breakdown
\n
Review where your federal student loans were transferred:
\n\n
| Program / Loan Type | Transferred Servicer | Official Portal |
|---|---|---|
| Public Service Loan Forgiveness (PSLF) | MOHELA (Missouri Higher Education Loan Authority) | mohela.com |
| Standard Direct Federal Loans | Nelnet / Aidvantage / Edfinancial | nelnet.com / aidvantage.com |
| Commercial FFELP / Private Loans | American Education Services (AES / PHEAA) | aessuccess.org |
\n
\n\n
How to Find Your New Student Loan Servicer (Step-by-Step)
\n
- \n
- Navigate to the official Department of Education portal: studentaid.gov.
- Click “Log In” using your FSA ID (Username/Email and Password).
- On your Account Dashboard, locate the “My Aid” section.
- Click “View Servicer Details” to see the exact name, website, and phone number of your new servicer.
- Visit your new servicer’s website to create an account, re-link your checking account for AutoPay (for a 0.25% rate discount), and verify your billing schedule.
\n
\n
\n
\n
\n
\n\n
How to Access Past FedLoan Payment Records and PSLF Counts
\n
All qualifying payment counts and historical payment data were transferred directly to Federal Student Aid:
\n
- \n
- Log into
studentaid.gov. - Navigate to My Aid > View Details > Public Service Loan Forgiveness (PSLF).
- Review your certified qualifying monthly payment count toward the 120-payment forgiveness threshold.
\n
\n
\n
\n\n
Federal Student Aid Support Directory
\n\n
- \n
- Federal Student Aid Information Center: 1-800-433-3243 (1-800-4-FED-AID) (Mon–Fri 8:00 AM – 11:00 PM EST, Sat–Sun 11:00 AM – 5:00 PM EST)
- MOHELA PSLF Customer Support: 1-888-866-4352
- Nelnet Borrower Care: 1-888-486-4722
- Aidvantage Customer Support: 1-800-722-1300
- Official Federal Portal: studentaid.gov
\n
\n
\n
\n
\n
\n\n
Frequently Asked Questions (FAQ)
\n\n
Did the transition from FedLoan reset my PSLF payment count?
\n
No. Under Department of Education regulations, all certified qualifying payments made while your loan was serviced by FedLoan remain credited toward your 120-payment Public Service Loan Forgiveness requirement.
\n\n
Do I need to re-enroll in AutoPay with my new servicer?
\n
Yes. Due to federal banking security and privacy regulations, checking account routing information was not transferred automatically. You must log into your new servicer’s portal to re-authorize AutoPay.
\n\n
Related Education & Loan Guides:\n
\n
\n\n
Disclaimer: BillPayment.guide is an independent education informational guide and is not affiliated with, endorsed by, or operated by PHEAA, FedLoan Servicing, or the U.S. Department of Education. All trademarks belong to their respective owners.
Anisur Rahman brings over 17 years of experience at the intersection of complex technology and digital strategy to BillPayment.guide. Active in the digital space since 2009, Anisur uses his deep industry insights to break down financial technologies, secure online payment methods, and digital platforms. His actionable guides help readers navigate the fast-paced digital economy and manage their online transactions with confidence.
