studentaid.gov.\n\n\n
Cornerstone Education Loan Services (a division of the Utah Higher Education Assistance Authority / UHEAA) was a non-profit designated servicer for the U.S. Department of Education, servicing Federal Direct Loans and FFELP loans for over 1 million student loan borrowers.
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Following UHEAA’s exit from federal student loan servicing, all federal borrower accounts were reassigned to continuing federal servicers (including Nelnet, Aidvantage, MOHELA, and Edfinancial). If your student loan originated with Cornerstone, this comprehensive guide explains how to track your loan on StudentAid.gov, access past payment records, set up online payments, and download Form 1098-E tax documentation.
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Cornerstone Servicing Transition Breakdown
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Review loan transfer destinations and borrower actions:
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| Loan Category | Transfer Status | Action Required |
|---|---|---|
| Federal Direct Loans | Transferred to Nelnet, MOHELA, or Aidvantage | Check assigned servicer on studentaid.gov |
| FFELP Commercial Loans | Transferred to designated commercial servicers | Re-enroll in AutoPay to retain 0.25% interest deduction |
| Historical Payment History | Fully archived in National Student Loan Data System (NSLDS) | All qualifying payments count toward IDR and PSLF forgiveness |
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How to Find Your Current Student Loan Servicer (Step-by-Step)
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- Navigate to the official Department of Education portal: studentaid.gov.
- Click “Log In” using your FSA ID (Username and Password).
- Navigate to “My Aid > View Servicer Details”.
- View the active contact info for your new loan servicer (such as Nelnet, Aidvantage, or MOHELA).
- Visit your new servicer’s web portal to create your profile and set up payment preferences.
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How to Access Past Cornerstone 1098-E Tax Forms
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If you require historical Form 1098-E tax documentation for loan interest paid during years when Cornerstone managed your account, visit studentaid.gov or contact Federal Student Aid support at 1-800-433-3243.
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Federal Student Aid Support Directory
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- Federal Student Aid Helpline: 1-800-433-3243 (1-800-4-FED-AID) (Mon–Fri 8:00 AM – 11:00 PM EST, Sat–Sun 11:00 AM – 5:00 PM EST)
- Nelnet Borrower Care: 1-888-486-4722
- Aidvantage Customer Support: 1-800-722-1300
- MOHELA Borrower Support: 1-888-866-4352
- Official Federal Portal: studentaid.gov
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Frequently Asked Questions (FAQ)
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Did the transfer from Cornerstone change my interest rate or loan terms?
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No. By federal statute, student loan transfers do not alter your loan terms, interest rates, repayment schedules, or principal balances.
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Do I need to re-enroll in AutoPay after my loan transfer?
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Yes. Federal banking privacy rules require you to log into your new servicer’s portal and re-enter your checking account information to re-activate AutoPay and secure the 0.25% interest rate reduction.
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Related Education & Loan Guides:\n
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- Edfinancial Services Student Loan Payment Guide
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- FedLoan Servicing Student Loan Transition Guide
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Disclaimer: BillPayment.guide is an independent educational guide and is not affiliated with, endorsed by, or operated by Cornerstone, UHEAA, or the U.S. Department of Education. All trademarks belong to their respective owners.
Anisur Rahman brings over 17 years of experience at the intersection of complex technology and digital strategy to BillPayment.guide. Active in the digital space since 2009, Anisur uses his deep industry insights to break down financial technologies, secure online payment methods, and digital platforms. His actionable guides help readers navigate the fast-paced digital economy and manage their online transactions with confidence.
