truist.com or via the Truist Mobile App.
Truist Mortgage (formerly SunTrust Mortgage and BB&T Home Mortgage) is one of the nation’s premier residential mortgage originators and loan servicers, providing conventional, FHA, VA, USDA, and jumbo financing to millions of homeowners across the United States.
Whether you need to log in to Truist Online Banking, submit an immediate monthly mortgage payment, set up automatic recurring monthly AutoPay, manage property tax and insurance escrow accounts, generate an official 10-day mortgage payoff quote, or download IRS Form 1098 year-end tax statements, this comprehensive guide covers every payment channel and customer care contact.
Truist (SunTrust) Mortgage Payment Options Overview
Compare available payment options, fees, and posting speeds:
| Payment Channel | Convenience Fee | Posting Speed |
|---|---|---|
| Truist Online & Mobile App (Bank ACH) | $0.00 (Free) | Same-Day Credit if made by 8:00 PM EST |
| AutoPay (Automatic Bank Draft) | $0.00 (Free) | On Monthly Payment Due Date |
| Truist Bank Branch Locations | $0.00 (Free) | Immediate Same-Day Posting |
| Automated Phone Banking (IVR) | $0.00 (Free) | Instant Confirmation |
How to Pay Your SunTrust / Truist Mortgage Online (Step-by-Step)
- Navigate to: truist.com (or open Truist Mobile App).
- Enter your User ID and Password and click “Log In”.
- Select your active Mortgage Account.
- Click “Pay Mortgage”.
- Select payment source: Truist checking account or external bank account (ACH).
- Choose payment type: Regular Monthly Payment, Principal Reduction, or Escrow Curtailment.
- Submit payment to receive an instant electronic confirmation receipt.
Alternative Payment Channels
- Truist Mobile App: Make mortgage payments, manage escrow, and view 1098 forms on iOS and Android.
- Truist Bank Branches: Pay in person with cash or check at over 2,000 Truist financial center branch locations.
- Pay by Phone: Call Truist Mortgage automated telephone banking toll-free at 1-800-634-7928.
- Pay by Mail: Send payment check with mortgage coupon to:
Truist Bank Mortgage
P.O. Box 79291
Baltimore, MD 21279-0291
Truist Mortgage Support Directory
- Mortgage Customer Support: 1-800-634-7928 (Mon–Fri 8:00 AM – 8:00 PM EST, Sat 9:00 AM – 3:00 PM EST)
- Payment Assistance & Hardship: 1-800-634-7928
- Hearing Impaired (TTY): 711
- Official Banking Portal: truist.com/mortgage
- Corporate Headquarters: Truist Financial Corporation, Charlotte, NC
Frequently Asked Questions (FAQ)
How do I obtain a 10-day payoff statement for my Truist mortgage?
Log into Truist Online Banking or the Truist Mobile app, select your mortgage loan account, navigate to “Loan Services > Request Payoff Quote”, and generate your calculated 10-day payoff quote with per diem daily interest.
Can I make extra principal payments online?
Yes. In your payment screen, specify an additional amount in the “Principal” field to apply excess funds directly toward reducing your loan balance and eliminating interest charges.
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Disclaimer: BillPayment.guide is an independent mortgage guide and is not affiliated with, endorsed by, or operated by Truist Financial Corporation or SunTrust Banks, Inc. All trademarks belong to Truist.
Anisur Rahman brings over 17 years of experience at the intersection of complex technology and digital strategy to BillPayment.guide. Active in the digital space since 2009, Anisur uses his deep industry insights to break down financial technologies, secure online payment methods, and digital platforms. His actionable guides help readers navigate the fast-paced digital economy and manage their online transactions with confidence.
